PENNYMAC

JEFFREY S. 

on Birdeye

5 years ago

Kelvey was great to work with. 

Gabriel S. 

on Birdeye

5 years ago

Working with Vonnye was great! 

MICHAEL P. 

on Birdeye

5 years ago

Everything went extremely smoothly, the total effort that I had to put in for refinancing was very minimal. Once things were set in motion, everything happened very quickly and both Jacob and Michael Thompson did a great job of moving things along. 

David J. 

on Birdeye

5 years ago

Just the professional services provided 

Alhaji S. 

on Birdeye

5 years ago

I don’t have anything else to say 

KEVIN T. 

on Birdeye

5 years ago

Refinancing wasn't hard, the process was explained and didn't take long at all. 

RYAN R. 

on Birdeye

5 years ago

There was never a single bit of communication between myself and Jason the was closed loop. I sent multiple emails with questions for clarification or otherwise that were completely ignored. After more than 2 months with no closing, I finally contacted him and Eric Everett to ask if the deal was still going to be honored since the rate lock timeframe had expired. First closing disclosures were incorrect, we had to reschedule. I am still having comm problems with Jason - too much more to add.. 

Jason C. 

on Birdeye

5 years ago

The whole process was simple and required little of my time. 

Vernon H. 

on Birdeye

5 years ago

At the start of the process communication was often & expectations clearly stated. Was told I would receive weekly updates on progress. Updates did not always happen which lead to concern & uncertainty. Totally dislike the use of the portal. Found statuses confusing...was never sure whether I needed to submit something. Several times I submitted information in response to email requests and found no one bothered to check that it was received. Overall experience was rather frustrating.