PENNYMAC

DEBRA L. 

on Birdeye

5 years ago

It took longer than it should have and there was a delay in receiving the cash out because they sent incorrect account numbers and Amrock didn't tell us, we had to call. It has delayed us by two weeks. Buy otherwise, Blen was amazing and her service was outstanding. 

Juan A. 

on Birdeye

5 years ago

The address was listed wrong on my documents and I had to remind everyone three or four times. Nothing was ever communicated correctly with me and the closing was clumsy. I still do not have a copy of the closing documents that I signed. I have requested them twice. I started process July 24th it closed October 26th. 

JEFFREY S. 

on Birdeye

5 years ago

Kelvey was great to work with. 

STEVEN M. 

on Birdeye

5 years ago

I was informed initially that I was eligible for a cash out refinance even when I informed pennymac that my daughter was currently in the home not me. Because of that the procedure to get the loan included a number if steps that cost me money that would not have been required if it was processed as just a streamline refinance. It wasn't until just before the loan was to close that this information was deemed inaccurate. I had based financial decisions on this promise only to be told no. 

Roberta G. 

on Birdeye

5 years ago

If only rating Mariely Delgado's performance alone - and not the performance of PennyMac - then I would say she did a very good job of promptly and pleasantly answering all my questions. However, it took PennyMac FOUR MONTHS to complete my refinancing. My mortgage was already with PennyMac so they were aware that I made every mortgage payment on time for 3 years. Because of that, I find it totally unacceptable that I had to wait FOUR MONTHS to complete my refinancing. 

Tanee B. 

on Birdeye

5 years ago

The closing documents had different amounts for my monthly loan payment on at least 3 pages. Aida seemed to be very dry and impersonal when speaking with her. Aida told me it would take 60 days to close on my loan when all the documentation requested from me and the loan quote were received prior to 30 days. I asked her to transfer me to her manager and the manager did not return my call. 

Jason C. 

on Birdeye

5 years ago

The whole process was simple and required little of my time. 

Vernon H. 

on Birdeye

5 years ago

At the start of the process communication was often & expectations clearly stated. Was told I would receive weekly updates on progress. Updates did not always happen which lead to concern & uncertainty. Totally dislike the use of the portal. Found statuses confusing...was never sure whether I needed to submit something. Several times I submitted information in response to email requests and found no one bothered to check that it was received. Overall experience was rather frustrating. 

KATHLEEN M VAN K. 

on Birdeye

5 years ago

Aida was the person I could talk to when I had question about anything with refinance process. She was always courteous, professional, knowledgeable, and best of all returned all phone calls promptly. She is one of the best representatives I have worked with in any situation.