This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It took longer than it should have and there was a delay in receiving the cash out because they sent incorrect account numbers and Amrock didn't tell us, we had to call. It has delayed us by two weeks. Buy otherwise, Blen was amazing and her service was outstanding.
The address was listed wrong on my documents and I had to remind everyone three or four times. Nothing was ever communicated correctly with me and the closing was clumsy. I still do not have a copy of the closing documents that I signed. I have requested them twice. I started process July 24th it closed October 26th.
I was informed initially that I was eligible for a cash out refinance even when I informed pennymac that my daughter was currently in the home not me. Because of that the procedure to get the loan included a number if steps that cost me money that would not have been required if it was processed as just a streamline refinance. It wasn't until just before the loan was to close that this information was deemed inaccurate. I had based financial decisions on this promise only to be told no.
Great team!
Everything went extremely smoothly, the total effort that I had to put in for refinancing was very minimal. Once things were set in motion, everything happened very quickly and both Jacob and Michael Thompson did a great job of moving things along.
There was never a single bit of communication between myself and Jason the was closed loop. I sent multiple emails with questions for clarification or otherwise that were completely ignored. After more than 2 months with no closing, I finally contacted him and Eric Everett to ask if the deal was still going to be honored since the rate lock timeframe had expired. First closing disclosures were incorrect, we had to reschedule. I am still having comm problems with Jason - too much more to add..
The whole process was simple and required little of my time.
At the start of the process communication was often & expectations clearly stated. Was told I would receive weekly updates on progress. Updates did not always happen which lead to concern & uncertainty. Totally dislike the use of the portal. Found statuses confusing...was never sure whether I needed to submit something. Several times I submitted information in response to email requests and found no one bothered to check that it was received. Overall experience was rather frustrating.
Aida was the person I could talk to when I had question about anything with refinance process. She was always courteous, professional, knowledgeable, and best of all returned all phone calls promptly. She is one of the best representatives I have worked with in any situation.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.