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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The communication wasn't great during closing process. I shopped for a settlement agent but that wasn't reflected in the closing, which ended up being delayed by several weeks. No matter how hard I tried to have it fixed, things kept getting misunderstood by the team.
Clearly described process and pleasant communication.
Blen Alemu PennyMac Loan Services, LLC NMLS# 35953 Very Pleasant, Professional, Informative and very helpful. Her can do attitude was refreshing. Thank her and give her all the kudos she deserves. Well done Blen... Smlies
Good helpful employees
Easy and efficient !
Good service except poor closing
Danyell was amazing. We had a little issue with some documents and she did great to convey information to me to get everything fixed and back on track with as little problems as possible.
My experience with my refi was “painful”. It took almost 8 months! My documents were requested multiple times. My closing was schedule three times before completion. They requested permission to pull my credit report a second time. Before I could respond to their request the report was already pulled. When I asked why calls were not returned as promised I was told well we are very busy. If this was not enough I saw my closing documents at Closing....never received them before hand!
I was with PennyMac before the refinance and never had a problem. The service was always great when I called anything I needed was answered quickly and accurately. So I refinanced with PennyMac with out even looking into any other companies. I have several friend who knew I was refinancing now when they ask me about it. I said great do it, just don't use Penny Mac. The communication was terrible. The stuff they told me in the beginning was completely wrong, and fees were added.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.