PENNYMAC

Jason D. 

on Birdeye

4 years ago

Tameka was great. Very responsive. 

Kurt M. 

on Birdeye

4 years ago

PennyMac loan representatives were helpful in explaining the documents needed for our refinancing. Overall, it was a very good experience. 

Thomas Van N. 

on Birdeye

4 years ago

Very easy loan process.....would suggest you allow one to see what they have downloaded on on your portal....portal did not provide (or at least it wasn't very clear) the updated status of loan process 

Jordan R. 

on Birdeye

4 years ago

The process with PennyMac was straightforward, transparent, and easy to follow. The terms of the loan were very good, and there were no surprises or hidden fees. 

Deborah S. 

on Birdeye

4 years ago

Very professional and helpful. 

JOSEPH L. 

on Birdeye

4 years ago

We understand that with the Covid situation and staff working from home it was , to say the least, cumbersome. It seems to us that with frequent phone calls questions would have been answered and aggravation reduced and process speeded up. Another source of aggravation was the you change contacts without notice moving form loan officer to processors to closing staff without introduction or notification causing additional confusion. This process stated in August and concluded in Nov! 

MATTHEW B. 

on Birdeye

4 years ago

The whole process went smoothly and everyone that helped us was friendly and professional. I’d definitely recommend Them to a friend. 

David D. 

on Birdeye

4 years ago

Everything ran smoothly and perfectly. Thank you! 

Larissa B. 

on Birdeye

4 years ago

The Mac portal has 2 different sites which makes it very confusing. Also, the document request tabs do not identify what exactly is needed. Blen spent more time in the process trying to find information to satisfy my requests.