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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Everyone at penny Mac was so wonderful they put you first always. They are so professional. Best wishes Mike and Rochelle Talamantes.
The closing documents had different amounts for my monthly loan payment on at least 3 pages. Aida seemed to be very dry and impersonal when speaking with her. Aida told me it would take 60 days to close on my loan when all the documentation requested from me and the loan quote were received prior to 30 days. I asked her to transfer me to her manager and the manager did not return my call.
The whole process was very easy.
Aida was the person I could talk to when I had question about anything with refinance process. She was always courteous, professional, knowledgeable, and best of all returned all phone calls promptly. She is one of the best representatives I have worked with in any situation.
Everything was on time and they kept me updated and informed on the progress of my loan.
We thought everyone we talked to was extremely pleasant. We were very disappointed in the length of time it took to close the loan. I know a great number of people were refinancing at this time but I know of 3 people who were able to apply after we did and close well before we closed. While everyone we worked with was very nice the timeline of 3 1/2 months and the process was disappointing. We were very happy with the interest rate and actual closing process.
Good experience overall just took longer than expected.
The team from pennymac was courteous and professional. Danyell did a great job and it was a pleasure working with her.
Good experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.