PENNYMAC

MICHAEL T. 

on Birdeye

5 years ago

Everyone at penny Mac was so wonderful they put you first always. They are so professional. Best wishes Mike and Rochelle Talamantes. 

Timothy M. 

on Birdeye

5 years ago

The whole process was very easy. 

KEVIN T. 

on Birdeye

5 years ago

Refinancing wasn't hard, the process was explained and didn't take long at all. 

RYAN R. 

on Birdeye

5 years ago

There was never a single bit of communication between myself and Jason the was closed loop. I sent multiple emails with questions for clarification or otherwise that were completely ignored. After more than 2 months with no closing, I finally contacted him and Eric Everett to ask if the deal was still going to be honored since the rate lock timeframe had expired. First closing disclosures were incorrect, we had to reschedule. I am still having comm problems with Jason - too much more to add.. 

Patrick S. 

on Birdeye

5 years ago

We were communicated with directly and everyone was so nice from the beginning. We have been homeowners for a year and refinanced using penny Mac and everything was explained in terms we understood and could follow along with. Any questions we had were politely and quickly answered. Very pleased with our loan process! 

DAVID D. 

on Birdeye

5 years ago

The team from pennymac was courteous and professional. Danyell did a great job and it was a pleasure working with her. 

Jeremy H. 

on Birdeye

5 years ago

Communication was HORRIBLE. I left voicemails and emails trying to reach anyone on my “team”. All went unanswered on multiple attempts and multiple questions/problems. The phone numbers listed went to voicemails 99% of the time. I had to keep calling until , what seemed to be, accidentally someone answering. 

Lee L. 

on Birdeye

5 years ago

Good experience 

James G. 

on Birdeye

5 years ago

Kelvey Becks did a great job with keeping me in the loop on the progress of my loan. He was very clear on how he would be communicating and also asking what worked best for me. The progress moved along smoothly and my closing occurred approximately 3 weeks prior to the original date. The closing process was quick and smooth. It has been a pleasure working with the PennyMac.