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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone at penny Mac was so wonderful they put you first always. They are so professional. Best wishes Mike and Rochelle Talamantes.
The closing documents had different amounts for my monthly loan payment on at least 3 pages. Aida seemed to be very dry and impersonal when speaking with her. Aida told me it would take 60 days to close on my loan when all the documentation requested from me and the loan quote were received prior to 30 days. I asked her to transfer me to her manager and the manager did not return my call.
The whole process was very easy.
Refinancing wasn't hard, the process was explained and didn't take long at all.
PennyMac exceeded our expectations from beginning to end! The entire team was friendly, knowledgeable, organized, and very efficient! We closed quickly, and our refinancing process was a pleasant one. Thanks to all who helped make our loan process go smoothly and efficiently!
The agent Abdul was great this is about the process...However, my loan took over 85 days to close! I don’t who dropped the ball but the “pay off” was sent to the wrong place. ( this was 30-45 days into the process) so then they had to reissue the pay off to the correct place. Also, I am having to call places to get the pay off etc Isn’t that the processors job? Keep a long story short even if penny mac were to give me a 1 percent fixed for 30 years I wouldn’t ever do business with them again.
We thought everyone we talked to was extremely pleasant. We were very disappointed in the length of time it took to close the loan. I know a great number of people were refinancing at this time but I know of 3 people who were able to apply after we did and close well before we closed. While everyone we worked with was very nice the timeline of 3 1/2 months and the process was disappointing. We were very happy with the interest rate and actual closing process.
The team from pennymac was courteous and professional. Danyell did a great job and it was a pleasure working with her.
Communication was HORRIBLE. I left voicemails and emails trying to reach anyone on my “team”. All went unanswered on multiple attempts and multiple questions/problems. The phone numbers listed went to voicemails 99% of the time. I had to keep calling until , what seemed to be, accidentally someone answering.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.