PENNYMAC

Patrick S. 

on Birdeye

5 years ago

We were communicated with directly and everyone was so nice from the beginning. We have been homeowners for a year and refinanced using penny Mac and everything was explained in terms we understood and could follow along with. Any questions we had were politely and quickly answered. Very pleased with our loan process! 

KATY B. 

on Birdeye

5 years ago

Great customer service and fast processing times 

Susan M. 

on Birdeye

5 years ago

From first contact with loan officer to loan team to closing, this was a great experience. Jacob was there to help us any time we had a concern. Smoothest refi ever. 

CRISTINA S. 

on Birdeye

5 years ago

Overall ok. I have done business with Penny Mac for a while so I have confidence in there service but this closing experience was below satisfactory. 

Tykiesha M. 

on Birdeye

5 years ago

Everything was on time and they kept me updated and informed on the progress of my loan. 

Giovanni V. 

on Birdeye

5 years ago

Good experience overall just took longer than expected. 

Lee L. 

on Birdeye

5 years ago

Good experience 

James G. 

on Birdeye

5 years ago

Kelvey Becks did a great job with keeping me in the loop on the progress of my loan. He was very clear on how he would be communicating and also asking what worked best for me. The progress moved along smoothly and my closing occurred approximately 3 weeks prior to the original date. The closing process was quick and smooth. It has been a pleasure working with the PennyMac. 

Robert C. 

on Birdeye

5 years ago

Charisse was very kind, attentive, and profession throughout our refinancing. Whenever we had a question, she was able to provide an answer quickly and so we could maintain clarity with the details. Thank you for making this process an enjoyable and stress free experience.