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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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PennyMac exceeded our expectations from beginning to end! The entire team was friendly, knowledgeable, organized, and very efficient! We closed quickly, and our refinancing process was a pleasant one. Thanks to all who helped make our loan process go smoothly and efficiently!
Great customer service and fast processing times
From first contact with loan officer to loan team to closing, this was a great experience. Jacob was there to help us any time we had a concern. Smoothest refi ever.
Overall ok. I have done business with Penny Mac for a while so I have confidence in there service but this closing experience was below satisfactory.
The agent Abdul was great this is about the process...However, my loan took over 85 days to close! I don’t who dropped the ball but the “pay off” was sent to the wrong place. ( this was 30-45 days into the process) so then they had to reissue the pay off to the correct place. Also, I am having to call places to get the pay off etc Isn’t that the processors job? Keep a long story short even if penny mac were to give me a 1 percent fixed for 30 years I wouldn’t ever do business with them again.
Everything was on time and they kept me updated and informed on the progress of my loan.
We thought everyone we talked to was extremely pleasant. We were very disappointed in the length of time it took to close the loan. I know a great number of people were refinancing at this time but I know of 3 people who were able to apply after we did and close well before we closed. While everyone we worked with was very nice the timeline of 3 1/2 months and the process was disappointing. We were very happy with the interest rate and actual closing process.
Good experience overall just took longer than expected.
Great experience and I most appreciate how responsive the team was during the refi process. Thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.