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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Charisse was truly a pleasure to work with and was very patient with me and my many questions.
We had a good experience with our PennyMac team!
Communication was great.
Every time I called the service number I was put through an automated attendant that led me to a voice mail. The application and origination process was great. The underwriting process to closing was where I seemed to lose the ability to contact someone directly on status. In the end the loan took +90 days from application to close which was longer than expected, but all items were in order at closing as explained.
It took much longer than expected. There were additional request for information after I was told I had everything submitted. Communication about my loan was not consistent and my loan officer changed at the last minute. I had to call several times to find out what was happening with my loan. Ravin did a goods job once she was assigned to my account.
It was great to work with Pennymac. Timeline initially proposed was fairly accurate, and when problems arose they were addressed quickly.
Communication is key. There was a lack of communication throughout this entire process. I was told on many occasions that someone would get back to me and they did not. I was left on hold for extended periods of time, over an hour on one occasion. I spent too much time trying to get in contact with a loan processor or their supervisor trying to get information.
I am still waiting on some corrected documents from closing. The process was relatively straight forward but dealt with a number of different individuals and would have been beneficial to understand that from the beginning.
I had heard that refinancing can be a drag and nearly did not do it. I was pleasantly surprised because Mitch and Jacob were absolutely exceptional! Jacob took me through the most part of the process and he was incredibly patient, responsive (always called me back the same day I would leave him a voice message!!) and answered all my questions. All in all it was a great experience and if I buy another home at some point, I am absolutely choosing PennyMac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.