PENNYMAC

Paul S. 

on Birdeye

3 years ago

Great experience! 

Arvinder C. 

on Birdeye

3 years ago

The whole team did great! Easiest process Ever! The loan officer did An excellent job as well! Michael Willis! 

Ryan B. 

on Birdeye

3 years ago

Great service and friendly staff and they will walk you through the process and it’s very quick and easy I would recommend them to my friends and family as a customer. Customer service is amazing and they always get me an answer ASAP 

TASHI F. 

on Birdeye

3 years ago

My experience was flawless from the beginning until closing. I will recommend Penny Mac to others who are looking to purchase a home or refinance. 

VIKKI E. 

on Birdeye

3 years ago

Great refi process from beginning to end. Thanks M.A.C. Team! 

DANIEL A. 

on Birdeye

3 years ago

The process was pretty streamlined Not a lot of lag time between each request 

Margo S. 

on Birdeye

3 years ago

I would have liked communication needing less passwords, less "secured" communication. I am not a "technical" type. I would like to have understood that by a certain date the documents would need to be resent. It seemed at times that the "right hand didn't know what the left hand was doing." 

Cynthia C. 

on Birdeye

3 years ago

I didn’t like the manner in which documents were requested from me. The uploads and electronic document signing did not offer an opportunity to ask questions. Process was confusing, never seemed to talk to the same person. Seems like the “team” doesn’t have the same level of knowledge. Did not like working with a team. Awful experience and don’t think I would do this again. I think Olga tried to help, but didn’t have the ability to answer my questions in a way I would understand. 

John L. 

on Birdeye

3 years ago

Ok just help us get the auto pay set up