This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Stick to the original closing date. Better communication.
The loan process took too long a lot of back and forth and misinformation given throughout process and hard to get in contact with anyone. Trying to then sneak in fees and have us come up with cash to close. Did not get documents to review priory to closing or in each step of the process.
Communication is vital and there was more than one occasion that it was difficult. Messages were not returned and attempts to speak to any other individual led to the same voicemail box over and over again. It also would seem that folks were not familiar with the VA loan process and we went back and forth between cleared for closing and not. Not until a call to a supervisor did we get it sorted out.
It was very easy to get ahold of someone to talk to, and if I left a message the call was returned promptly. Everyone was very pleasant and knowledgable. I am glad that PennyMac is keeping my loan!
I thought that the people involved was always very polite and informative they always responded quickly to any questions that I had over all I was very pleased with all expects of the hold process THANK YOU BILLY & GEORGIE WISE
Excellent service and attention, five stars
Katelyn, Matthew and team were very good. They helped me to get the numbers I needed and close at a good time. Thank you.
Service was great and very professional loan officer Everything worked out fine
Better communication. Quicker and more efficient process to find out cash to close. Didn’t find out exact amount until the day of closing which is unacceptable. Closed much later than expected. Monique never had any information.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,224 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.