PENNYMAC

Rondre R. 

on Birdeye

4 years ago

PennyMac loan service was a great experience 

THOMAS R. 

on Birdeye

4 years ago

The process was very easy, and when we needed help it was quickly given. 

RAUL T. 

on Birdeye

4 years ago

Not now 

JOSEPH P. 

on Birdeye

4 years ago

The entire team was fabulous and Clarita was very good at her job as my direct contact. She should most definitely be promoted to the next level. 

ANDREW M. 

on Birdeye

4 years ago

There were to many emails from multiple team members which lead to confusion on our part on who was handling the loan. Calling from home on our end was a nightmare. It was impossible to contact someone directly no matter what number we called. All calls lead back to Rebecca's voice mail and we were then contacted back by Rebecca at her convenience. 

Joshua M. 

on Birdeye

4 years ago

Thanks for everything!!! 

William M. 

on Birdeye

4 years ago

I could not have re-fied my Penny-Mac home loan over the phone without the ausum assistance from Andrea Hopkins. Thanks, #1 

Alison K. 

on Birdeye

4 years ago

From start to finish the streamline refinance of my FHA was easy. I provided the necessary documentation and they took care of everything. The team kept me updated on where the application was in the process and I closed 6 weeks from the application date. 

AARON O. 

on Birdeye

4 years ago

Nobody was available during closing to answer our questions. Royal, our loan officer, was condescending and rude in emails when we asked for some clarifying information. I will not use penny Mac in the future nor would I recommend it. We felt Royal pressured us for a timeline and blamed us for a time constraint when he was unavailable and didn’t provide the requested information. We would prefer an apology for the horrific service.