PENNYMAC

Seth G. 

on Birdeye

5 years ago

She was great. Very responsive. Only issue (unrelated to her) was not informed of HUD fees until closing 

Ryan R. 

on Birdeye

5 years ago

Omar made this a very easy and painless process. 

Jonathan M. 

on Birdeye

5 years ago

Overall great experience! Thank you 

TINA K. 

on Birdeye

5 years ago

Our closing agent was the best!! Loved his professionalism, friendliness, and warm spirit. Made the process very pleasant. 

John S. 

on Birdeye

5 years ago

So far the experience has been great. Still waiting for my refund. 

EVELYN A. 

on Birdeye

5 years ago

Katelyn Shea, Outstanding always notifying and explaining the process of refinancing. Believe me there were times when I just wanted to give up but Katelyn would again explain the process of refinancing and always assuring me. I would like to apologize to Katelyn for being so rude at times. Katelyn you are a very special person. Wishing everyone at PennyMac specially Katelyn Shea a Merry Christmas and Happy New Year. Katelyn A+++ 

Alexander C. 

on Birdeye

5 years ago

It was easy, quick experience. 

Caroline N. 

on Birdeye

5 years ago

Slow to respond to emails. Got duplicate automated emails.. once 10 times in 5 hours. Got 5 payoff statements in the mail with no explanation. Overall took longer than initial expectations. 

Adrienne S. 

on Birdeye

5 years ago

Thifanie T did an outstanding job with her patience and communication. She was always prompt to reply and kept be updated on a weekly basis even if there was nothing new. She made me and my time feel valued, engaged and respected with her timelines and support. The Notary, Mr. Jones was pleasant, professional and helpful. His attention to detail, patience and information made the final closing smooth and easy. Thank you.