PENNYMAC

Micah R. 

on Birdeye

5 years ago

Marcia was great. Her supervisor, not so much. I had questions on the exact breakdown of my payment with respect to taxes, insurance, and principal/interest, because it was not right in discussions and did not match the closing disclosures. Marcia forwarded my questions to her supervisor and he was supposed to call me. He never did. She also credited the $59 dollars or so I was to owe at closing and he was supposed to approved it. Despite having two weeks to do so, he did not. Unsatisfied. 

Gary L. 

on Birdeye

5 years ago

The whole process was very pleasant no stress.everyone kept me well informed. 

Eric L. 

on Birdeye

5 years ago

The process was easy for most part .Ronsha kept us up to date and answered our questions promptly. 

Joyce W. 

on Birdeye

5 years ago

Great, from start to finish. 

Gilberto Perez Lopez S. 

on Birdeye

5 years ago

When you call them and let a message to call me back because probably you have a question, I don't received that call back. Then I call again. Also nobody discusses the final numbers before I closing. Luckily I work in mortgage before and I know how to read a settlement and truth in lending and understand the process. 

David F. 

on Birdeye

5 years ago

The constant communication was excellent. 

Joann D. 

on Birdeye

5 years ago

The whole process was pretty easy. Kristina Holloman and Ryan Tang are friendly, knowledgeable and professional. Ryan was able to beat a competing offer, and Kristina contacted us throughout the process with updates on progress and let us know when additional documents were needed, etc. Thanks! 

Donald C. 

on Birdeye

5 years ago

No hassle 

Harry Moore J. 

on Birdeye

5 years ago

Good job.!