PENNYMAC

Angela K. 

on Birdeye

6 years ago

The positive personality of the representatives. 

Shannon C. 

on Birdeye

6 years ago

Brittany was professional and courteous to work with - even when I called her super early with me being on the East Coast and she being in the West coast. Hayden also was very responsive to questions and level setting expectations. 

Adam L. 

on Birdeye

6 years ago

Kelsey and the Penny Mac team has been great to work with. We look forward to our new mortgage. 

Joshua B. 

on Birdeye

6 years ago

Lauren was amazing. She was on the ball. My loan got shoved off on her after my loan officer was no longer with the company at the last minute. I was called by another person who claimed to setup my closing which turned out to be false. Lauren got it handled right away and we then the documents she was sent were wrong causing a second closing to happen. She was able to get to redone very quick. The ball was dropped and landed in Lauren’s lap she got it done. Her boss is slack no calls retur 

JONATHAN T. 

on Birdeye

6 years ago

Great team to work with! Awesome rate and customer service was great! Thanks pmac team 

Charles Y. 

on Birdeye

6 years ago

net rate 

Bruce R. 

on Birdeye

6 years ago

The COVID-19 going on slowled the process down, due to no one’s fault. Every one did whatever they could do. 

Deana M. 

on Birdeye

6 years ago

Jenny was right on top of all me needs and was so encouraging the whole way from Start to Finish! She called and emailed every week with the process and progress with our re-financing. 

Kanise B. 

on Birdeye

6 years ago

Lack of communication and missed sla's lack of documentation requirement knowledge or communication with underwriting ineffective blame on COVID due to processing time frames however no one seemed to know what was actually needed documents requested were never actually needed or utilized. Very ineffective and inefficient process. Max was pleasant