PENNYMAC

JUDITH B. 

on Birdeye

6 years ago

I choose PennyMac for my refinance because I already had an account with them and they had all of my information. And as I expected, it was a very easy process and concluded with no complications. 

Isaac W. 

on Birdeye

6 years ago

Great service and communication! Thank you 

JAMES H. 

on Birdeye

6 years ago

This was a very nice way to refinance the house. We had no stress during our refinancing. Thank you very much 

Eugene K. 

on Birdeye

6 years ago

The loan closed, but funding took 3 weeks. Email and calls were made more than once within the time and no one would call back. Very poor customer service on all levels. 

Janet S. 

on Birdeye

6 years ago

Everything done in a timely manner 

SARAH S. 

on Birdeye

6 years ago

Smooth and easy transaction 

Albert P. 

on Birdeye

6 years ago

We had good experience and their customer service was great. We would recommend them. Stress free! Thank you PennyMac. 

Cris P. 

on Birdeye

6 years ago

It was a good experience and will be better with quick turn time. authorized third party should instantly carryover at initial boarding of loan. This will definitely be an excellent service if this can be done on future loans. 

Camille P. 

on Birdeye

6 years ago

The communication and the difficulty in contacting you was terrible. Almost impossible to call and talk with a "Live Body". Too many calls were not answered timely. The entire process went on far longer than anticipated. Our Rep (Lauren Aslin) who we was assigned to us, did not get the accuracy from other Departments regarding questions and process, so it is not entirely her fault. I would recommend that your Company quit using Covid 19 as an excuse to give poor service. We expected better.