PENNYMAC

Camille P. 

on Birdeye

5 years ago

The communication and the difficulty in contacting you was terrible. Almost impossible to call and talk with a "Live Body". Too many calls were not answered timely. The entire process went on far longer than anticipated. Our Rep (Lauren Aslin) who we was assigned to us, did not get the accuracy from other Departments regarding questions and process, so it is not entirely her fault. I would recommend that your Company quit using Covid 19 as an excuse to give poor service. We expected better. 

J Cole I. 

on Birdeye

5 years ago

When calling your loan center my calls were not answered, disconnected or passed around never getting to the right person. I've sent two emails to Kyle that have not been answered. I recieved a email from Penny Mac about a $1100 origination fee discount. It's been two weeks and no response. During the loan process questions got answered. After the loan closed it appears they don't really care about the people that keep you in business. Very disappointing. 

Iain D. 

on Birdeye

5 years ago

Kami Weber was excellent and her response time was great. Bot she and Moe were great to work with. I got what I needed when I needed it. 

REBECCA R. 

on Birdeye

5 years ago

The process did not require much work from me. 

KYLE R. 

on Birdeye

5 years ago

Easy to work with 

Michael N. 

on Birdeye

5 years ago

What made my experience GREAT was the frequency of communication from Carmelita and the pleasant interactions throughout the process. Carmelita was knowledgeable and very helpful in getting everything in order to make a smooth transaction. I would highly recommend PennyMac and I appreciate Carmelita's professionalism to complete our loan! 

Paul P. 

on Birdeye

5 years ago

This was a streamline refinance that took 5 months to close. If I had been a reasonable explanation for the long time frame it may have been different. I was told from the beginning it would be about 45 days to close. I was told by the originator and the processor that the long escrow was due to the fact that it was taking a long time getting the subordination document from OneAZ. I spoke with OneAZ and I know that the document was prepared and returned to PennyMac early in the escrow. 

David M. 

on Birdeye

5 years ago

Kelly was a fantastic professional, pleasant to work with and very detail oriented. 

Monica P. 

on Birdeye

5 years ago

This was by far the quickest and easiest refinance I have ever experienced. Max did a great job communicating everything clearly and stayed in touch every step of the way. Thier software is easy to use, helps keep the process going by letting you know immediately if you missed something and keeps all your documents organized. We also closed sooner than expected. I would highly recommend refinancing through Penny Mac to everyone. Thank you Max!