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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
net rate
Lack of communication and missed sla's lack of documentation requirement knowledge or communication with underwriting ineffective blame on COVID due to processing time frames however no one seemed to know what was actually needed documents requested were never actually needed or utilized. Very ineffective and inefficient process. Max was pleasant
Very friendly
The process was going well until it got closer to the end. Nicole was generally unprofessional and rude in her communications. She did not handle the closing process well by asking us to sign a document at the last minute and then blaming us for a delay instead of apologizing.
great customer service by PennyMac team
Documents were requested again well after I had loaded them on the Portal. For an in-house Re-fi I thought the process took too long and the underwriters were asking for documents that were irrelevant.
Everything worked out fine.
Thanks
Clear, concise and professional.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,879 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.