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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Kami herself was very kind and knowledgeable when I did speak to her, but I feel like there were huge gaps in communication. My emails would go without response. It would take a couple days to receive a call back if I called. Documentation expired. I'd get requests for new documentation without explanation. I understand that we're in a pandemic and everyone is busy, but it shouldn't have taken 7 months to refinance without clear information being shared as to what was going on.
Its was a very easy process.
Britney was great. The issue was with Jason who started the process. He said that we would owe 3200 dollars to close the old escrow account. We begged relatives to let us borrow that sum. We ended up not owing anything. This was very stressful and unnecessary.
Not requesting the same documents over and over.
We had a great experience with Penny Mac and would recommend them!
I didn’t feel the loan office explained the delays to me. When I reached out to him. He had his boss reach out to me. He explained things a little more. My refinance still didn’t close on time. So wasn’t informed to make my monthly payments until I closed. When it did come time to close, the documents I signed were not the amount I needed to close. When I reached out to get more information, my email was answered. Communication for this refinance wasn’t the best.
Regina was great I would say she and Chris were The best contacts there. Otherwise I got no help and was told the person who had my loan was not there anymore. Could not get any answers about anything tell Regina got my loan. My thanks goes out to Regina and Chris.
Communication and reply’s to emails were not replied to timely or went unanswered. Once we completed application process the person we worked with never replied to questions we had and other emails took days if we received a response at all. Asked a number of times the status of our refi and never received a response. The process took a lot longer than expected. Otherwise, being Penny Mac customers previously before the refi we’ve been extremely happy.
Speed up process,8 weeks is too long for a simple refi. Would not do again
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.