PENNYMAC

Colby D. 

on Birdeye

6 years ago

Kami herself was very kind and knowledgeable when I did speak to her, but I feel like there were huge gaps in communication. My emails would go without response. It would take a couple days to receive a call back if I called. Documentation expired. I'd get requests for new documentation without explanation. I understand that we're in a pandemic and everyone is busy, but it shouldn't have taken 7 months to refinance without clear information being shared as to what was going on. 

Gerardo M. 

on Birdeye

6 years ago

Its was a very easy process. 

Richard P. 

on Birdeye

6 years ago

Not requesting the same documents over and over. 

Samantha S. 

on Birdeye

6 years ago

We had a great experience with Penny Mac and would recommend them! 

AISSATOU D. 

on Birdeye

6 years ago

N/A 

MICHAEL B. 

on Birdeye

6 years ago

Regina was great I would say she and Chris were The best contacts there. Otherwise I got no help and was told the person who had my loan was not there anymore. Could not get any answers about anything tell Regina got my loan. My thanks goes out to Regina and Chris. 

MICHAEL I. 

on Birdeye

6 years ago

Communication and reply’s to emails were not replied to timely or went unanswered. Once we completed application process the person we worked with never replied to questions we had and other emails took days if we received a response at all. Asked a number of times the status of our refi and never received a response. The process took a lot longer than expected. Otherwise, being Penny Mac customers previously before the refi we’ve been extremely happy. 

Kenneth S. 

on Birdeye

6 years ago

Speed up process,8 weeks is too long for a simple refi. Would not do again 

Amanda T. 

on Birdeye

6 years ago

Clear, concise and professional.