PENNYMAC

Emilio H. 

on Birdeye

5 years ago

Not at this time. 

CHRISTINA C. 

on Birdeye

5 years ago

The team was great and followed through to make sure my loan was processed timely. 

Peter W. 

on Birdeye

5 years ago

The process was simple and streamlined. Communication was pretty much all online, and made clear the necessary steps to complete the application. Closing was quick and professional. We have refinanced a few times in the past 20 years and this was the quickest and easiest yet. 

Elaine V. 

on Birdeye

5 years ago

The MAC team was agent DeAngelo was GREAT! He was prompt and consistently filled in where the loan officer was lacking. The loan officer I had, Rodrigo, was terrible. Hard to reach, never returned calls or emails and consistently provided wrong information or did not know the answers. 

Anna M. 

on Birdeye

5 years ago

Jazmyne Rogers was an amazing partner through this refinance process. She checked in regularly, always answered questions, and kept me up to date. This process was far superior to my last refinance with PennyMac because Jazmyne made the difference. 

RENZLE W. 

on Birdeye

5 years ago

Having competent people working for penny Mac. Decreasing the work load or hiring more loan officers to handle the increase work load. Actually do their jobs and not answer my questions with presumptions and giving me false timelines and hopes because they didn’t actually know the answer or do their job in getting the right answers to me. 

JAMES S. 

on Birdeye

5 years ago

great service 

Jonathan R. 

on Birdeye

5 years ago

Easy, helpful and enjoyed the online interfaces 

DANIEL H. 

on Birdeye

5 years ago

Cheree was very helpful over the phone and through email. All questions were addressed in a reasonable time frame and there weren't any surprises. It was as stress free as refinancing a home can be .