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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had two refinance loans processing with you. one is complete. I tried to get someone on the phone during closing about a couple of questions but they never called me back. still to this day. I have a 2nd loan I that seems to just have died. I paid for the appraisal and would like a full refund on that since I have been completely ignored in my attempts to speak with anyone and move this forward.
Overall satisfied
Overall good experience.
Very pleasant and great customer service !!!
The communication was always off. I would call and then be put on hold for around 10-15 minutes then would have to leave a voicemail and get a call back at least a day or two later. Emails were also extremely slow in response.
I understand the current situation on COVID that too with multiple applications that are getting processed. Since multiple teams are involved right from application creation, processing, closing etc, there were delays in communication and also getting clarification was also delayed much.
The whole process was easy and straight forward.
The refinance process took longer than expected. When we finally were able to make and confirm an appointment to sign the closing disclosures, it was cancelled the day before. It isn’t easy for my husband to request a day off. It was such an inconvenience. We were given a credit back, but it’s just difficult to see past this issue.
Very responsive. Thank you.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,879 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.