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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was asked to switch the benefactor of my insurance policy 30 days prior to the loan closing. I asked about this and no one got back to me, but I did not do this. I asked for an ETA for closing several times and did not get a response. On the day of the scheduled close, I took the day off from work and waited for the Notary to arrive. They did not show, so I called the Notary who told me my close had been CANCELLED. She did not know why. No one ever called to tell me this in advance.
Overall satisfied
Overall good experience.
Very pleasant and great customer service !!!
The communication was always off. I would call and then be put on hold for around 10-15 minutes then would have to leave a voicemail and get a call back at least a day or two later. Emails were also extremely slow in response.
The whole process was easy and straight forward.
We were blown away by our experience with Penny Mac. This started with Garrett Greene, who was so responsive and patient. I have been through this process many time, but never as smoothly and with as much personal attention. The pass off to Sumayyah Wiggins was smooth and provide an equal level of friendly and highly competent service. I am not just a little pleased, I can not say enough about everyone I worked with.
The refinance process took longer than expected. When we finally were able to make and confirm an appointment to sign the closing disclosures, it was cancelled the day before. It isn’t easy for my husband to request a day off. It was such an inconvenience. We were given a credit back, but it’s just difficult to see past this issue.
Started the refinance process early June. Finished the closing at the end of October. The closing out of pocket expenses changed several time up until the day before the closing. Even though I have made several mortgage payments since the start of refinancing, I have ended up paying more for the closing cost than the beginning. Awful communication through out the process. No transparency. Excuses were given due to Cov-19, I want PennyMac to know I have been working Mask up, Social distancing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.