PENNYMAC

RONALD J. 

on Birdeye

4 years ago

Molly and Brian were great to work with, and I'd do so again with them. Thank you! 

ESTELLA T. 

on Birdeye

4 years ago

MY ENTIRE EXPERIENCE WITH PENNYMAC WAS TIMELY AND PLEASANT. ALL OF THE DETAILS WERE HANDLED IN A PROFESSIONAL AND TIMELY MANNER. THE NOTARY WHO CAME TO MY HOME WAS PROFESSIONAL AND KIND. MY FINANCIAL NEEDS AND REQUESTS WERE NOT IGNORED OR DELAYED. THANK YOU PENNYMAC. 

Lamar L. 

on Birdeye

4 years ago

If i wouldn’t have had to switch loan officers during the middle of my refinance i believe things would have went a lot smoother. Kelcey was excellent once she took over my refinance but prior to that it was a complete mess. Minimal communication, incorrect title information, and multiple calls from the mobile notary asking to request scheduling for closing without hearing from PennyMac first. Once Kelcey took over, everything was swift and accurate. She was excellent! 

JAMES C. 

on Birdeye

4 years ago

I really like the experience by doing it with penny Mac ,it didn't take no time ,everything was great and I didn't miss no days of work to go nowhere ,when I left message they return my call ,if I have to do it again I won't hesitate to do it because I know who I dealing with. 

DOUGLAS S. 

on Birdeye

4 years ago

My loan agent, Brent was very professional and always available when I had a question. Great customer service!! 

Andrew R. 

on Birdeye

4 years ago

Back and forth on appraisal, lack of communication. At closing the agent was supposed to be here at 8 am but did not receive documents until 6 pm. I felt like I had to do a lot of leg work communication wise with the company. Overall, not a great experience. 

CHELSEY A. 

on Birdeye

4 years ago

This was by far the worst process I have ever had to deal with in my entire life. Buying a new home would have been easier than the refinancing process we were taken through and the level of support we did not receive. This process was dragged on and completely forgotten for almost 5 months. I had to start checking in every week after we realized we were making no progress and that was in the 4th month. It took forever to get this elevated to a supervisor. No one seemed to care. 

Tracy T. 

on Birdeye

4 years ago

Regina was very helpful through the entire process and was very honest with timeframes and setting proper expectations. She reached out to us weekly to communicate the status of our loan to let us know what to expect next. She was also very prompt in all of her responses to us and was always friendly. I know that her work level is at an all time high right now due to rates but she never seemed to be bothered by my calls and always took the time to speak with me about any concerns. Thank you! 

CAMILE C. 

on Birdeye

4 years ago

From starting out Derrick was a huge help. And finishing off Nichole was a huge support. Information was there when needed and I had communication as needed. This is a hars time for anything in the world. Adaptation is what we all strive for in this new age. I appreciate the help i received and will continue to use Pennymac for any future loan experiences. thank you for your help. Nichole deserves a raise!