PENNYMAC

LEAH M. 

on Birdeye

5 years ago

The entire process was painless! Communications were clear and concise and all documentation was exactly as I was advised it would be from the beginning. 

Andrew R. 

on Birdeye

5 years ago

Back and forth on appraisal, lack of communication. At closing the agent was supposed to be here at 8 am but did not receive documents until 6 pm. I felt like I had to do a lot of leg work communication wise with the company. Overall, not a great experience. 

Peter W. 

on Birdeye

5 years ago

The initial estimating process was great, showing current vs potential with refinancing. Once the decision to move forward was made, the process moved quickly. The esignature application worked well. Closing was flexible and I liked the service where the notary came to the house based on our schedule. 

Kevin M. 

on Birdeye

5 years ago

Kelsey communicated effectively without being burdensome. She was very pleasant and easy to deal with, quickly resolving any questions I had and providing clear and accurate timelines for when & what to expect. 

CHELSEY A. 

on Birdeye

5 years ago

This was by far the worst process I have ever had to deal with in my entire life. Buying a new home would have been easier than the refinancing process we were taken through and the level of support we did not receive. This process was dragged on and completely forgotten for almost 5 months. I had to start checking in every week after we realized we were making no progress and that was in the 4th month. It took forever to get this elevated to a supervisor. No one seemed to care. 

DERICK M. 

on Birdeye

5 years ago

Brent was knowledgeable and has a calming interpersonal communication style. I really enjoyed working with him! 

Mohammad K. 

on Birdeye

5 years ago

thanks 

ADAM D. 

on Birdeye

5 years ago

It was a great and easy process 

CAMILE C. 

on Birdeye

5 years ago

From starting out Derrick was a huge help. And finishing off Nichole was a huge support. Information was there when needed and I had communication as needed. This is a hars time for anything in the world. Adaptation is what we all strive for in this new age. I appreciate the help i received and will continue to use Pennymac for any future loan experiences. thank you for your help. Nichole deserves a raise!