PENNYMAC

Michael V. 

on Birdeye

5 years ago

A clearer understanding of closing costs....and close dates. 

Katherine M. 

on Birdeye

5 years ago

Better communication and following through when advising customers you will be calling them back within the same day. 

JUDITH E. 

on Birdeye

5 years ago

would have been much better if it had closed in a timely manor. I felt I dealt with too many people. The right hand didnt know what the left hand was doing. I ll bet I got 10 to 15 of those "pay off" letters. It was the most stressful experience Ive ever had in financing a home. Never seen anything like it. The time it took to get it done was inexcusable. I m glad its over. 

Mark M. 

on Birdeye

5 years ago

It was ok 

Austin W. 

on Birdeye

5 years ago

Very easy process. 

Antonia H. 

on Birdeye

5 years ago

Great because you were all so so polite and so helpful 😊 thank you 

ABDELNOUR B. 

on Birdeye

5 years ago

Been to the process before it was easy , smooth. This time around felt abandoned, no guidance , no communication , no respect for my requests and treated poorly from A to Z. Coronavirus cannot ne use as an excuse to not provide customer service and accurate information especially during such an important process like refinancing. I felt like no one enjoy working at penny Mac and made the customer suffer. 4 months process ridiculous 

MELISSA A. 

on Birdeye

5 years ago

My experience was overall great. The only issue is initially I was told 45 days and it took closer to 90 days. Other than that, great experience. Raveena Taylor is the one who clarified the process and the expected timeframe. Specifically my experience with Raveena Taylor, she was on point. Communicated with me effectively and a timely manner. 

Demyron H. 

on Birdeye

5 years ago

Everything was smooth and felt easy because the PennyMac staff did the work well, efficiently, and clearly. We are thankful for such a smooth process!