PENNYMAC

Katherine M. 

on Birdeye

6 years ago

Better communication and following through when advising customers you will be calling them back within the same day. 

JUDITH E. 

on Birdeye

6 years ago

would have been much better if it had closed in a timely manor. I felt I dealt with too many people. The right hand didnt know what the left hand was doing. I ll bet I got 10 to 15 of those "pay off" letters. It was the most stressful experience Ive ever had in financing a home. Never seen anything like it. The time it took to get it done was inexcusable. I m glad its over. 

Jessica R. 

on Birdeye

6 years ago

I had a great experience with my refinance. Everything went smooth and everyone was very friendly. 

CHANDRA N. 

on Birdeye

6 years ago

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DERICK D. 

on Birdeye

6 years ago

The overall process took less than 6 weeks from initial discussions on refinancing. Overall the PennyMac team was straightforward and easy to work with. 

Lisa C. 

on Birdeye

6 years ago

Communication on next steps was very good. 

ABDELNOUR B. 

on Birdeye

6 years ago

Been to the process before it was easy , smooth. This time around felt abandoned, no guidance , no communication , no respect for my requests and treated poorly from A to Z. Coronavirus cannot ne use as an excuse to not provide customer service and accurate information especially during such an important process like refinancing. I felt like no one enjoy working at penny Mac and made the customer suffer. 4 months process ridiculous 

AUSTIN B. 

on Birdeye

6 years ago

Kelsey was an absolute pleasure to have in this process, she was very timely and informative, and made the refinance swift and easy. 

JOSHUA L. 

on Birdeye

6 years ago

Prompt and easy closing