PENNYMAC

Ryan E. 

on Birdeye

6 years ago

Everyone communicated very clearly and promptly. We closed 2 weeks earlier than expected. Thank you! 

Henry R. 

on Birdeye

6 years ago

Everything went ahead of schedule. 

Luis R. 

on Birdeye

6 years ago

Kelly was really helpful, quick and easy to work with. Great experience over all.! 

Cindy W. 

on Birdeye

6 years ago

N/A 

Demyron H. 

on Birdeye

6 years ago

Everything was smooth and felt easy because the PennyMac staff did the work well, efficiently, and clearly. We are thankful for such a smooth process! 

RIGOBERTO Loera S. 

on Birdeye

6 years ago

Max made the process effortless even though we are experiencing a global pandemic at the moment. It took a little while but that was expected as everything is moving a little slower as we navigate this new world presented to us. I am glad we were provided with Max for our process, communication was on point. 

Jorge G. 

on Birdeye

6 years ago

Better communication, the rep was rude towards the end. Like I was a burden for asking questions. Still let with alot of uncertainty. Just unfamiliar with some of these processes. 

CHAD Y. 

on Birdeye

6 years ago

In the middle of my loan process, the processing agent (Julie), was fired/quit. I was in communication limbo for 8 days before I found out my loan had been passed onto Kyle. Even after the loan was given to the new processing agent (Kyle), I had to reach out to him first and he was very difficult to get ahold of. When I finally did get ahold of him, he was very rude and full of excuses. Ultimately I had my account elevated and closed the loan with Chakeeta Adams (the supervisor). 

OSCAR Z. 

on Birdeye

6 years ago

Faster reference than I had expected.