PENNYMAC

Sergey K. 

on Birdeye

5 years ago

Brief and to the point instructions; no hassle with documentation. Nicholas Guerrero was quick to respond and of great help. 

Robert A. 

on Birdeye

5 years ago

The PennyMac team did a fantastic job in closing our refinance loan in a very short period of time. The team was excellent and communicated quickly to any concerns we had. 

Jon E. 

on Birdeye

5 years ago

Very nice experience and the processor was very helpful. 

Eugene L. 

on Birdeye

5 years ago

Horrible horrible communications. Took almost 5 months worst experience I've ever had with a major company 

Edward H. 

on Birdeye

5 years ago

Lack of communication. It took 3 months to close. More than double what we were originally told. Too many unnecessary emails. Had to send the documents Multiple times. The whole process was drug out and it became a pain in the ass. We never had any Issues with pennymac in the past. The person who we originally started the loan with, Angel Potts was wonderful and very helpful, but things went wrong when she passed us onto Lauren Aslin. 

NICHOLAS S. 

on Birdeye

5 years ago

It could not have been easier. The team was attentive and the process fairly seamless. 

TENDY G. 

on Birdeye

5 years ago

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Allen W. 

on Birdeye

5 years ago

The process was much easier than anticipated. 

David H. 

on Birdeye

5 years ago

We did not have contact with hardly anyone until Erica took over our account process. We went from getting no answers at all to her contacting us and we closed within 2 weeks with her help. I was not even getting responses back on my e-mails until she stepped in. Erica seems to be very knowledgeable and helpful to her customers. I would give her a 10, but the experience prior to her helping would probably be a 4. Whatever you do keep her happy and working for you. She is a real asset.