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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you
Stress free
Be upfront and more clear on how long the loan process will take. Also, maybe train your loan officers to have better responses. When I would email to see what the status was, I would always receive a very generic reply that would be closing soon. No time frame or explanation as too which part was slowing things down. The process to upload documents was simple and easy and the actually closing was quick. Maybe work on the middle part.
PennyMac has a top notch team that works together to make refinancing easy! I appreciated the communication via phone calls and or emails... all our questions or concerns were answered immediately. Thank you!
Very nice experience and the processor was very helpful.
Horrible horrible communications. Took almost 5 months worst experience I've ever had with a major company
Lack of communication. It took 3 months to close. More than double what we were originally told. Too many unnecessary emails. Had to send the documents Multiple times. The whole process was drug out and it became a pain in the ass. We never had any Issues with pennymac in the past. The person who we originally started the loan with, Angel Potts was wonderful and very helpful, but things went wrong when she passed us onto Lauren Aslin.
It could not have been easier. The team was attentive and the process fairly seamless.
We did not have contact with hardly anyone until Erica took over our account process. We went from getting no answers at all to her contacting us and we closed within 2 weeks with her help. I was not even getting responses back on my e-mails until she stepped in. Erica seems to be very knowledgeable and helpful to her customers. I would give her a 10, but the experience prior to her helping would probably be a 4. Whatever you do keep her happy and working for you. She is a real asset.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.