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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy process. Great experience.
We were told we needed a witness to be at our closing in addition to my spouse and I. Asked a family member to attend, which was a big inconvenience. Only to be told by the notary that we did not need a witness and it was a waste for them to be here. Our notary was late to the closing, however they did text and communicate they were running late. 10 minutes before they arrived, notary requested a copy of our drivers licenses. This was the first time anyone said to have these prepared.
It was ok
Great because you were all so so polite and so helpful 😊 thank you
I had a great experience with my refinance. Everything went smooth and everyone was very friendly.
The overall process took less than 6 weeks from initial discussions on refinancing. Overall the PennyMac team was straightforward and easy to work with.
Been to the process before it was easy , smooth. This time around felt abandoned, no guidance , no communication , no respect for my requests and treated poorly from A to Z. Coronavirus cannot ne use as an excuse to not provide customer service and accurate information especially during such an important process like refinancing. I felt like no one enjoy working at penny Mac and made the customer suffer. 4 months process ridiculous
My loan officer Jazmyne Rogers was an absolute pleasure to work with. She was very professional and communicated with me during the entire process.
The Team & I emailed from day 1. Once the Loan went to closing phone contact was attempted. No email contact. There was a HUGE phone issue between PennyMac and myself. I would hear the call and Hello, then absolutely nothing. They couldn't hear me. I got no voicemail notifications. My loan closing was delayed by 1 week. The closing "event" was totally a cluster and very last minute. The reps were all very nice and helpful. The details were very bad. All people were the best!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,879 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.