PENNYMAC

Tony A. 

on Birdeye

6 years ago

My Agent Kami W was the greatest from start to completion. 

Patrick M. 

on Birdeye

6 years ago

Our loan service would have been improved with better communication. The lack of communication to my emails resulted in a delay in the approval process. The approval process took over two months when we were told less than 45 days to close. Lastly, we received zero communication about the closing day. I confirmed the closing costs over the phone prior to closing, then at closing a much higher dollar amount was requested to close.Other information was missed too. This was extremely frustrating. 

ANDREW K. 

on Birdeye

6 years ago

Kelsey. Kelsey made it great. 

Carolyn H. 

on Birdeye

6 years ago

That I was able to close , and now I have a better rate and payment. 

Andrea W. 

on Birdeye

6 years ago

Great customer service. Had a glitch at closing but was rectified satisfactory. 

WILLIAM F. 

on Birdeye

6 years ago

Good experience overall. 

Sue R. 

on Birdeye

6 years ago

Overall went very well. Molly was responsive and always got back to me in a timely manner. 

Evan G. 

on Birdeye

6 years ago

Horrible company to work with. It would have been easier to go with another. Refinancing with the same company using a streamlined type of loan should be faster than 7 months. Be prepared to wait and wait. The previous loan was set on autopay. We were advised to take it off because of the quick loan process. Every single month up to closing we were asked to pay the mortgage last minute and new doc rqsts Previous 2550, new 2300. 7 months difference is $1,750 that we had to pay waiting to close. 

Claudia R. 

on Birdeye

6 years ago

It was very good