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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Brent made the whole experience less stressful and was available whenever we needed him to answer questions.
I just did refinance with pennymac. It took about 70 days. the lock was for 60 days so they extended the lock. the only issue i had was I didn't get clear answer from loan officer. It was hard to get hold of him. also, they kept asking for bank statement every day even thought I just sent it to them. However, working with Jazmyne (loan specialist) was great. She was very prompt in answering my question. i'll use pennymac again next time but I will also have a backup plan just in case.
Everyone was kind and helpful.
Very good experience all around!
I have re-financed my home 3 times and you guys make all the process so easy, painless!! Thank you so much for the good customer service as well. Erica Sanchez and Billy Manapat were great!!!
Signing got delay 3 times. The whole process was 3-4 months long not the 1 that was promised at the beginning of the process. Jason avoided me when I was angry about situations going on. Was lied to about the closing costs. If I wasn’t already 3+ months committed to the process I would have cancelled and went else where with my business. Will be publicly advising anyone and everyone to avoid doing business with PennyMac of possible. Terrible terrible experience.
I don’t wish to share my experience publicly.
This was an incredibly frustrating experience from start to finish. I submitted everything asked of me immediately upon request. I was told many times I would be called or reached out to to to move to the next step, I alway had to follow back up again. The loan amount was messed up twice and the closing date changed twice. I was also not notified about the changes in dates, I had to call to confirm and was told they were cancelled. I will be switching Loan Services ASAP.
Great, albeit, lengthy experience. But, the outcome was better than we had been expecting. Kelly was great at promptly answering my inquiries.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.