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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our loan orginated with PennyMac. We did not have to provide a lot of paperwork. We were able to communicate by email and phone when we had questions. It was so convenient to be able to sign our final loan documents in our home!
The loan originator was excellent but the process went downhill from there. The original loan processor was terrible, did not communicate and the underwriting process was awful. I had a streamline refinance, since already a customer, and it took almost 4 months to settle. They finally assigned me to a new processor who worked to get the loan finalized. I am very disappointed with the service I received. They tried to put blame on COVID!
We were very pleased with the entire team throughout the process of our loan. Everyone was very professional and courteous and constantly kept us up to date, on the status of our loan. Everyone made the process seem very simple and it seemed easier than other loan companies we have worked with in the past. Everyone definitely made the entire process a positive experience.
I don't have any other comments to make.
First of all Erica was great. My disappointment stems from speaking with a representative earlier in the process & being advised it would only take a month to close when in reality it took us 2 months. Also, the underwriter had us send paystubs 3 times.
Everything was great 👍
Kami Weber and the first person I spoke to refinance were very cordial and helpful in completing the whole refi process.
The entire process was explained fully and my questions were answered promptly. I had Pennymac for my initial mortgage and refinanced through them to get a better rate. Molly and Scott made the experience smooth and overall I was pleased and would use Pennymac for other financing needs in the future.
Closing docs were not accurate. Our mobile notary was 2.5 hours late.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.