PENNYMAC

SHELLY T. 

on Birdeye

5 years ago

The process took almost 4 months to complete. We were told things in the beginning of the process and then told something completely different on a few different occasions. We turned in our paperwork that was requested within 1 day of it being requested each and every time. However we were continually asked to resubmit paperwork. We paid for our appraisal and scheduled it within days of getting the go ahead and fixed the issue brought up on appraisal the same day. Then 3 weeks later we were ask 

Dawn S. 

on Birdeye

5 years ago

Consistent communication about progress of the loan was very much appreciated. 

JOSHUA L. 

on Birdeye

5 years ago

Mrs. Sanchez was great. She was very helpful throughout this process, if anyone decides to go with pennymac I would highly recommend her. 

Larry R. 

on Birdeye

5 years ago

We refinanced our existing PennyMac loan, and overall, the process was very good. One the application was complete, we got a weekly email updating us with the status. There was a small issue related to escrow at the last minute, but this was resolved over the phone very easily. The only negative was that the process took longer than expected, due to the demand for loans. 

Daniel P. 

on Birdeye

5 years ago

Great guidance! 

MARITES M. 

on Birdeye

5 years ago

Loan took very long to close 

Walter B. 

on Birdeye

5 years ago

Kami Weber and the first person I spoke to refinance were very cordial and helpful in completing the whole refi process. 

TIMOTHY W. 

on Birdeye

5 years ago

The entire process was explained fully and my questions were answered promptly. I had Pennymac for my initial mortgage and refinanced through them to get a better rate. Molly and Scott made the experience smooth and overall I was pleased and would use Pennymac for other financing needs in the future. 

Shayne D. 

on Birdeye

5 years ago

Closing docs were not accurate. Our mobile notary was 2.5 hours late.