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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process took almost 4 months to complete. We were told things in the beginning of the process and then told something completely different on a few different occasions. We turned in our paperwork that was requested within 1 day of it being requested each and every time. However we were continually asked to resubmit paperwork. We paid for our appraisal and scheduled it within days of getting the go ahead and fixed the issue brought up on appraisal the same day. Then 3 weeks later we were ask
Initially, it took a LONG time for someone to respond to my expression of interest to re-finance with Penny Mac. I requested a call, would get a call from a tele-rep who would then ask me to wait to be transferred to a Georgia licensed mortgage broker/agent. Three times I waited a long time (> 15 minutes) with no one picking up the call. Finally, months later, I got a call.
Macy Brown is a very intelligent and knowledgeable Loan Specialist for PennyMac. From my first communication with her, she was very courteous and professional and very clear on what the refi process was going to be. She called me on several occasions to keep me abreast of the status of the process and was on the mark on the closing date. She is a fantastic representative for PennyMac!!
Fast, easy streamline refinance.
The documentation was reasonable and contact via email became more efficient toward the middle of the process.
Great experience!
there was a problem at closing saying we owed money but someone called me back right away and fixed the problem
PennyMac was great in keeping us informed on the loan process and our loan agent was prompt and couteous when she responded to our calls. Great experience overall!
We had a great experience with the refinancing of our home. Tiffany was very informative and responsive to any and all my questions. The whole team were very professional from start to finish. We were even able to close a little ahead of our forecasted date. Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.