PENNYMAC

GINA W. 

on Birdeye

5 years ago

Need better support for customers on the east coast. 

MEGAN T. 

on Birdeye

5 years ago

The closing process took much longer than anticipated. My application was in review for months with no fault on my side. I was required to fix things on my house that were pre existing before the purchase of my home and in the long run lost hundreds if not a thousand dollars in the process. 

Janelle L. 

on Birdeye

5 years ago

I was hesitant to begin the process of refinancing due to reading/hearing what a headache it can be and my initial experiences when I was shopping around for options. Thankfully as soon as I was contacted by PennyMac, who had my original loan, the process was painless. Each person I talked to was helpful and polite, taking the time to answer my numerous questions (as someone who had never refinanced before). I was surprised at the clear, timely communication of needs and requirements. 

JOSHUA L. 

on Birdeye

5 years ago

Mrs. Sanchez was great. She was very helpful throughout this process, if anyone decides to go with pennymac I would highly recommend her. 

DONNA R. 

on Birdeye

5 years ago

I did not receive my return calls or text from Gilbert Herrera about concerns/questions regarding my loan application. 

DIPESH B. 

on Birdeye

5 years ago

Thanks 

STEVEN R. 

on Birdeye

5 years ago

Upfront communication, always answer my phone calls and emails, everything I was told was true. We are glad we chose PennyMac. 

TIMOTHY W. 

on Birdeye

5 years ago

The entire process was explained fully and my questions were answered promptly. I had Pennymac for my initial mortgage and refinanced through them to get a better rate. Molly and Scott made the experience smooth and overall I was pleased and would use Pennymac for other financing needs in the future. 

Shayne D. 

on Birdeye

5 years ago

Closing docs were not accurate. Our mobile notary was 2.5 hours late.