PENNYMAC

Wesley L. 

on Birdeye

6 years ago

First of all Erica was great. My disappointment stems from speaking with a representative earlier in the process & being advised it would only take a month to close when in reality it took us 2 months. Also, the underwriter had us send paystubs 3 times. 

Juan T. 

on Birdeye

6 years ago

Everything was great 👍 

SHELLY T. 

on Birdeye

6 years ago

The process took almost 4 months to complete. We were told things in the beginning of the process and then told something completely different on a few different occasions. We turned in our paperwork that was requested within 1 day of it being requested each and every time. However we were continually asked to resubmit paperwork. We paid for our appraisal and scheduled it within days of getting the go ahead and fixed the issue brought up on appraisal the same day. Then 3 weeks later we were ask 

Dawn S. 

on Birdeye

6 years ago

Consistent communication about progress of the loan was very much appreciated. 

JOHN L. 

on Birdeye

6 years ago

From application to closing, everything went smooth. All my interactions with the PennyMac people were friendly, professional and responsive. Macy Brown is a jewel. She is very pleasant to deal with and very timely/responsive to queries left on her voice mail. Great experience, would recommend PennyMac to everyone. Thank you. 

Jillian B. 

on Birdeye

6 years ago

Our loan specialist did great and answered my questions very quickly and clearly. 

DONNA R. 

on Birdeye

6 years ago

I did not receive my return calls or text from Gilbert Herrera about concerns/questions regarding my loan application. 

DIPESH B. 

on Birdeye

6 years ago

Thanks 

STEVEN R. 

on Birdeye

6 years ago

Upfront communication, always answer my phone calls and emails, everything I was told was true. We are glad we chose PennyMac.