PENNYMAC

Carl Y. 

on Birdeye

5 years ago

The process was easy and well handled over the phone and e-mail. The process was very easy and straightforward! 

AUDRA F. 

on Birdeye

5 years ago

We started our loan process in July and didn’t end up closing until October. I understand things were taking longer with covid, but I feel that was a great deal of time and wasted money for the purposes of our refinance. I was somewhat disappointed in that regard. Two people while during the process ended up leaving pennyMac and we were shuffled around and the next people trying to play catch up. 

Rose T. 

on Birdeye

5 years ago

Macy Brown is a very intelligent and knowledgeable Loan Specialist for PennyMac. From my first communication with her, she was very courteous and professional and very clear on what the refi process was going to be. She called me on several occasions to keep me abreast of the status of the process and was on the mark on the closing date. She is a fantastic representative for PennyMac!! 

Davina J. 

on Birdeye

5 years ago

Fast, easy streamline refinance. 

NICHOLAS K. 

on Birdeye

5 years ago

The documentation was reasonable and contact via email became more efficient toward the middle of the process. 

Russell H. 

on Birdeye

5 years ago

Great experience! 

Kathi G. 

on Birdeye

5 years ago

there was a problem at closing saying we owed money but someone called me back right away and fixed the problem 

CHRISTOPHER F. 

on Birdeye

5 years ago

PennyMac was great in keeping us informed on the loan process and our loan agent was prompt and couteous when she responded to our calls. Great experience overall! 

CHARLES Chastain J. 

on Birdeye

5 years ago

We had a great experience with the refinancing of our home. Tiffany was very informative and responsive to any and all my questions. The whole team were very professional from start to finish. We were even able to close a little ahead of our forecasted date. Thanks