PENNYMAC's cover image

This profile has been claimed by the business owner or representative.

PENNYMAC

4.5

About this business

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,886 reviews
Select a rating
Sandra K.'s profile image
Sandra K. 
5 years ago

I would always say just okay, there is no way to make a loan refi a great experience. It’s a drag that requires lots of searching for paperwork. It isn’t realistic to expect a great process. I would rate it higher if I’d had a weekly report of the way things were going even if it was just a Hi, we know you’re waiting and haven’t forgotten you. Also I detest filling out surveys and dislike the pressure I imagine you’re applying to people who often don’t have control over all the processes 

Marlene M.'s profile image
Marlene M. 
5 years ago

Thank you PennyMac for all your help processing my loan. Shout out to Antonio Torres nmls id#35953 for always updating me every week via email and sometimes call or leave on voice mail. It really gives peace of mind and a lot of hope and confidence for us. Thank you for giving me back my hope that this loan will get approve and it did. Thank you of course to Art Tate, he started this loan, very helpful and patiently help me with all the questions 

MELISSA S.'s profile image
MELISSA S. 
5 years ago

The first time I went through the closing process it was absolutely frustrating. The same documents were requested more than once, I would not hear from my loan officer, overall a horrible experience. The second time around was definitely a different experience. Never requested for the same documents, would send regularly emails to let me know where I am during the process. 

Andrew H.'s profile image
Andrew H. 
5 years ago

Great experience. 

MARK E.'s profile image
MARK E. 
5 years ago

The streamline refinance process was very simple and fast. My loan officer, Kyle McTighe, was very professional and made the process a success. 

Terra T.'s profile image
Terra T. 
5 years ago

Overall smooth experience. Rates were explained better than other lenders. Would use again 

Gabriel S.'s profile image
Gabriel S. 
5 years ago

Soild service. 

Jeremy F.'s profile image
Jeremy F. 
5 years ago

No complaints, Top Notch Job from everyone! 

Spencer A.'s profile image
Spencer A. 
5 years ago

With Penny Mac the refinance process was quick and easy. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,886 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.