PENNYMAC

JOHN L. 

on Birdeye

6 years ago

Quick and accurate service. Grrat communication through the entire process 

LARRY J. 

on Birdeye

6 years ago

every thing was communicated clearly and precisely. The process was smooth and easy. 

Eric A. 

on Birdeye

6 years ago

I was lost and did not get good communication until Maxwell Mitchell came along. I did not get good information from my loan officer. Emails were not returned, Phone calls were not returned. Finally, i spoke to a supervisor- their rate sheet was down (still waiting on that call to be returned). Max talked me off the cliff and saved the contract. Good work, Max. I wish you nothing but the best! 

Jon C. 

on Birdeye

6 years ago

Initially, it took a LONG time for someone to respond to my expression of interest to re-finance with Penny Mac. I requested a call, would get a call from a tele-rep who would then ask me to wait to be transferred to a Georgia licensed mortgage broker/agent. Three times I waited a long time (> 15 minutes) with no one picking up the call. Finally, months later, I got a call. 

Danitrov O. 

on Birdeye

6 years ago

It took months for me to close. Those additional months cost me money. 

William S. 

on Birdeye

6 years ago

The team was very attentive and overall pretty responsive. The loan took longer than I expected to close, but I applied at a busy time and I got a great deal, so who am I to complain. 

JUSTIN C. 

on Birdeye

6 years ago

Fast and easy great crew to work with 

RICHARD C. 

on Birdeye

6 years ago

Communication was lacking IN THE BEGINNING with the original Mac team member, Ms. Ramirez- did not return our phone calls and emails and seemed overwhelmed by her position. Mr. Kapaun however, was very helpful in closing our refinance and was the main reason we didn’t end up going elsewhere in our frustration. 

JOSEPH H. 

on Birdeye

6 years ago

everything was handled great