PENNYMAC

JOHN L. 

on Birdeye

5 years ago

Quick and accurate service. Grrat communication through the entire process 

LARRY J. 

on Birdeye

5 years ago

every thing was communicated clearly and precisely. The process was smooth and easy. 

Eric A. 

on Birdeye

5 years ago

I was lost and did not get good communication until Maxwell Mitchell came along. I did not get good information from my loan officer. Emails were not returned, Phone calls were not returned. Finally, i spoke to a supervisor- their rate sheet was down (still waiting on that call to be returned). Max talked me off the cliff and saved the contract. Good work, Max. I wish you nothing but the best! 

Jon C. 

on Birdeye

5 years ago

Initially, it took a LONG time for someone to respond to my expression of interest to re-finance with Penny Mac. I requested a call, would get a call from a tele-rep who would then ask me to wait to be transferred to a Georgia licensed mortgage broker/agent. Three times I waited a long time (> 15 minutes) with no one picking up the call. Finally, months later, I got a call. 

ERIC C. 

on Birdeye

5 years ago

The service was great and my re-finance went incredibly smooth. I’m glad that I went with Penny Mac. 

Danielle C. 

on Birdeye

5 years ago

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RADIUM Sulprizio I. 

on Birdeye

5 years ago

A better direct line of communication. Many times I had to email a different agent to get a response. Maybe a more direct weekly approach. I shouldn’t have to come to you to ask what’s going on. Weekly updates and reassurance lessens stress on the borrower. 

Danny E. 

on Birdeye

5 years ago

The closing experience was atrocious when the notary was unreliable. We got postponed a week which accrued approximately another $100 in closing costs for something we had no control over. And the lack of communication about it was aggravating. 

Carl Y. 

on Birdeye

5 years ago

The process was easy and well handled over the phone and e-mail. The process was very easy and straightforward!