PENNYMAC

PATRICIA B. 

on Birdeye

5 years ago

Thanks 

Huey Y. 

on Birdeye

5 years ago

Though Raveena did an amazing job communicating what she could. I believe the time line for the closing was not upfront. I asked repeated prior and during when expected to close and it took the underwriter 3 more months than anticipated. I understand covid had some effect to it but better communication on timeline or queue would be better than simply hearing 'no news' each week. It delayed some traveling plans since I wanted to be available when closing documents needed to be signed... 

WILFRED ARIAS J. 

on Birdeye

5 years ago

I made the decision to refinance my existing PennyMac loan with you because I felt the process would be easier than dealing with a new financial institution as well as remaining loyal with my existing provider. Boy did I make a huge mistake!! The entire process was a disaster, I was told mis-truths from the start and trying to reach my loan office was impossible. After pulling out of my first closing due to unknow changes to my disclosure I finally closed 90days after signing my application. 

REBECCA G. 

on Birdeye

5 years ago

Staff was helpful in the loan process and provided informative updates. 

DINESH K. 

on Birdeye

5 years ago

First of all THANK YOU,I like it very much because she is very helpful.With a clear response so I recommend her to anybody. 

Gary G. 

on Birdeye

5 years ago

The staff were pleasant, fun and super responsive. 

Dale R. 

on Birdeye

5 years ago

It took me 3 months just to get a loan officer on the phone, I understand it has been a busy time however when I called Loan Depot and Quicken Loans i got someone the first call. I waited out the 3 months I though it would be easier to re-finance my loan with the company who already held my mortgage. If you didnt hold my mortgage I would have went elsewhere. The the loan officer Jeff was wonderful and answered my questions quickly through a call or email. Erica never responded to my emails 

STEPHEN F. 

on Birdeye

5 years ago

Had numerous requests that made no sense Some of the requests were from underwriting However, they made requests in regards to our Second loan. There is no need for me to provide A previous closing statement for the second loan A recent monthly loc statement was already provided Revived a second call yesterday to verify my Employment. My employment was already verified And the loan closed. Can’t ever speak to a live person Because of higher than normal call volume messages 

LALAINE E. 

on Birdeye

5 years ago

PennyMac offered the best rates for refinancing, by far. From the time we made our initial inquiry up to the time when we finally closed, the process was made simple and easy. The people we worked with accommodated our crazy work schedule and gave us enough time to gather all the necessary documents needed.