PENNYMAC

Tim D. 

on Birdeye

5 years ago

Quick and to the point. 

Randal G. 

on Birdeye

5 years ago

I think this is a season in which the demand for services is very high, logistics are tough, and I understand. The fact we were refinancing a PennyMac loan with PennyMac made the whole process much easier than normal. However, there were long gaps between answers to questions and several emails to both Kami Weber and Bryan DeVore that were not answered. Overall the process was great. If interest rates drop to 1% (crazy!), we'll be back for another round. 

KENNETH G. 

on Birdeye

5 years ago

How long it took from start to finish. Your contact team were friendly and responsive. 

Shana Y. 

on Birdeye

5 years ago

Communication, availability, all persons in the process to be in the same page. At times I felt rushed when trying to talk with nikole about asking information and she was hearing my concerns as well as ignored via leaving messages 

MUNEER O. 

on Birdeye

5 years ago

Everything was great thank you so much 

JEFFERY B. 

on Birdeye

5 years ago

BY FAR THE MOST SIMPLE PROCESS TO REFINANCE OR PURCHASE A HOME I'VE EVER EXPERIENCED. WOULD RECOMMEND TO ANYONE CONSIDERING EITHER. RATES WERE ALSO VERY GOOD COMPARED TO OTHERS I LOOKED AT. 

Eric R. 

on Birdeye

5 years ago

The process was easy and Penny Mac did a great job on the rates and closing costs. Thanks 

Richard A. 

on Birdeye

5 years ago

other than issues with terms changing from what was discussed, eventually everything was resolved and ended well. 

Dawn M. 

on Birdeye

5 years ago

It was very impersonal, without much contact during the process, Unless I initiated it, leaving me to guess whether or not we would even get the loan. At the end of the process, Lauren made contact more frequently and let me know when closing would take place. The process seemed to take longer than normal; however I understand with rates so low that business was heavier than normal.