PENNYMAC

WILLIAM V. 

on Birdeye

6 years ago

The process was really easy because of the nature of my loan. A streamlined refi. But it took a long time for underwriting to get things finalized. Other than that everything was great 

LUCUS A. 

on Birdeye

6 years ago

They were very clear and precise and I couldn’t of asked for a easier refinance process. 

MAURICE R. 

on Birdeye

6 years ago

Communication....clear communication was lacking and still is. 

Faye P. 

on Birdeye

6 years ago

Everything was fabulous with PennyMac and the Mac Team as a whole. One complication at the end but they were quick to fix it. In todays world perhaps the hiccup happened due to someone's illness - but it was quickly fixed. Thanks for everything. 

Nathan D. 

on Birdeye

6 years ago

Hi, I feel that overall Carmelita did a great job. The original closing date was falsely communicated. The final closing documents were changed in 9/29, and not provided. The expectation for closing including form of payment, cost, and date were not we'll managed nor were document requests. That being said Carmelita was very patient and available for questions. Even when there was a disagreement she kept her composure and talked through the situation in a professional manner. 

JASON W. 

on Birdeye

6 years ago

First, to be clear the individuals were good to work with but they are only as good as the system. We had all our docs into Pmac within the first week but it still took 3-4 months to finish a refi that Pmac had our original note. I realize some of this is the mess Covid made so please take that into consideration. 

Joshua S. 

on Birdeye

6 years ago

Maxwell Mitchell was good and kept us on the loop. When he was not in the office, everything fell apart. We called and asked for our loan officer Karen but never heard back from her to discuss the discrepancy with our cash-to-close and future monthly payments. We were given different number figures by other agents while Maxwell was out of the office. When he came back he helped get us a closing date within the deadline. 

Evelyn M. 

on Birdeye

6 years ago

I had a hard time getting a hold of any of the team members to answer my questions, and the answers I was give we’re unclear to me. The closing was late because documents weren’t ready and no one notified me. 

WALTER BECRAFT J. 

on Birdeye

6 years ago

This was a stress free mortgage refinance! Starting with Doug Vorbeck. Doug was very helpful and patient taking his time to search the best loan that would work for me. I loved the convenience of signing the documents through the portal. Throughout the Loan Process, Kyle McTighe was extremely professional and being there every step of the way. He kept a continuous open line communication sending status updates and answering any questions I would have. Great Job!!! I highly recommend Penny Mac!