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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Easy streamlined process
The process was simple enough. However, I was promised follow-up calls and email that never happened. I had to be calling every time I wanted to learn about the status of my process and most of the time the answers were far from clear or precise. I even received a call from one agent one day letting me know that the process was delayed and the closing wouldn't happen by the time offered initially, and then almost a couple of days later I would receive an email about the documents being ready.
No comment
Efficient, timely process. We were very happy with our refi!
Max was very easy and professional to work with. He communicated clearly all aspects of the loan process. Every question I asked was promptly and accurately. This can be a scary process, but working with Max took all concerns away. I would strongly recommend going with PennyMac, and give Max 5 stars!!!
It was fairly easy.
Jazmine our PennyMack agent was very helpful, the refinancing process went smoothly. The closing lady though was late.
Communication was a big problem. I was emailed papers with a closing date but no one had communicated anything about this date to me. I called and emailed numerous times and my calls were finally returned four days later. I was told that the date listed on that document was wrong. Many times I felt embarrassed and ignorant about my questions and requests. We started the refinance process on May 29th and finally closed on August 5th. I will not do this again and definitely not with PennyMac.
They were very pleasant to work with!! I would highly recommend them!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.