PENNYMAC

Michael Finnan J. 

on Birdeye

6 years ago

We were happy with the process and Carmalita's service. 

JOSE Amaya V. 

on Birdeye

6 years ago

Smooth and easy process thanks to MR. Nicholas Guerrero for all the help. 

Ranti F. 

on Birdeye

6 years ago

I had a first hand great experience from the onset of my interaction with the loan officer which creates lasting impression throughout the loan process/closings. 

Scott P. 

on Birdeye

6 years ago

Their number issue was communication. I was responsible for follow-up on my loan and its status; I spoke with many individauls that told me they were too busy to help me and most phone calls were never returned at all. The second issue would be that the data was inaccurate and not checked or verified before given to me. As an example my final Closing Disclosure paperwork changed 3 times due to errors I pointed out. I signed over two weeks ago and just a two days ago they sent me a 4th change. 

GEORGE L. 

on Birdeye

6 years ago

Quick, fairly easy, great rate! 

Andrew P. 

on Birdeye

6 years ago

Customer Service Was Excellent 

Michael B. 

on Birdeye

6 years ago

Complete transparency and frank discussion of my options, no pressure, consistent communication throughout the whole process 

JERRY S. 

on Birdeye

6 years ago

It was a good experience and they were helpful. 

EMMA T. 

on Birdeye

6 years ago

Initially, the doc requirements weren’t clear. It would have been nice to have gotten an Upfront explanation of what qualified as ‘proof of Employment gap’, for ex, rather than waiting for me to ask for more info AFTER the docs I loaded were ignored. Also would have preferred to know all doc requirements at once instead of receiving Email requests separately. The processor was responsive to Qs and informative throughout the process, but her communication was impersonal and wasn’t ‘consultative’