PENNYMAC

Sandy B. 

on Birdeye

6 years ago

The initial loan officer started the loan at the beginning of April, I closed on July 27th, simply because another loan processor had to pick up the loan, start over, rerun my credit and get all documentation a second time. After at least 10 straight days of emails, phone calls and then 2 straight days of being on the phone for over 4 hours each day, I was finally put in touch with Lauren, she pushed to get things done , but also ran into obstacles and was just left hanging with no resolution. 

Jeanette M. 

on Birdeye

6 years ago

Compared to my experience with NVR Mortgage, this experience was very unsatisfactory. Lack of communication made it very frustrating for me! 

Michael Finnan J. 

on Birdeye

6 years ago

We were happy with the process and Carmalita's service. 

Ranti F. 

on Birdeye

6 years ago

I had a first hand great experience from the onset of my interaction with the loan officer which creates lasting impression throughout the loan process/closings. 

GEORGE L. 

on Birdeye

6 years ago

Quick, fairly easy, great rate! 

Andrew P. 

on Birdeye

6 years ago

Customer Service Was Excellent 

NADER GHODRATI A. 

on Birdeye

6 years ago

As far communication it was on fridays which is last working day of the week and some doc were required within 48 hours . I think this should be done on monday so by the end of the week all back and forth of emails are completed. this is my only comment and for that reason some of my feedback ratings are low other than that Mr clyde and carmelita were on top of the process. 

Michael B. 

on Birdeye

6 years ago

Complete transparency and frank discussion of my options, no pressure, consistent communication throughout the whole process 

Greg P. 

on Birdeye

6 years ago

started loan in late Feb , did not get done intill July because of Covid ,was spoused to get a 700.00 credit from PM when I sold my other house and payed off PM , I don't know if I ever got it , just frustrating because of Covid.