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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Compared to my experience with NVR Mortgage, this experience was very unsatisfactory. Lack of communication made it very frustrating for me!
We were happy with the process and Carmalita's service.
Smooth and easy process thanks to MR. Nicholas Guerrero for all the help.
The entire process was clear and concise. I was kept well-informed throughout. My claim agent, Nicole, was a pleasure to work with.
-was told title didn't clear, yet it did but a glitch in the system caused it to pause - no resolution or follow up from the team as to why not progressing - I had to constantly email, call and contact title to get momentum - day of doc signing we find out additional items needed to be provided and recorded - close estimate revised many times incorrectly - closing check sent in wrong name
Customer Service Was Excellent
As far communication it was on fridays which is last working day of the week and some doc were required within 48 hours . I think this should be done on monday so by the end of the week all back and forth of emails are completed. this is my only comment and for that reason some of my feedback ratings are low other than that Mr clyde and carmelita were on top of the process.
started loan in late Feb , did not get done intill July because of Covid ,was spoused to get a 700.00 credit from PM when I sold my other house and payed off PM , I don't know if I ever got it , just frustrating because of Covid.
Initially, the doc requirements weren’t clear. It would have been nice to have gotten an Upfront explanation of what qualified as ‘proof of Employment gap’, for ex, rather than waiting for me to ask for more info AFTER the docs I loaded were ignored. Also would have preferred to know all doc requirements at once instead of receiving Email requests separately. The processor was responsive to Qs and informative throughout the process, but her communication was impersonal and wasn’t ‘consultative’
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.