PENNYMAC

GREGORY S. 

on Birdeye

6 years ago

The loan funded considerably later than expected and our lock expired, although PennyMac did cover the cost of the new lock. Documentation was requested multiple times and the notary had to come to the house twice to get us to sign paperwork. Even then, a document was missed and we had to sign and send it via email. This gave us the impression that things weren't organized. The people we worked with were great, so the lower rating came from the perceived lack of process and delays. 

Laura P. 

on Birdeye

6 years ago

After completing the initial application to refinance, we received very little communication. Emails were sent stating that our application was being processed, but we received these exact same emails for several weeks with only a change in date for further communication. We reached out several times via email with questions, but did not receive responses. Only when calling the direct line to our contact were we able to get any information. Communication was not prompt or professional. 

TIMORA M. 

on Birdeye

6 years ago

For the first time doing this, it was a good experience. Now I am aware of how this works and how to be more proactive in the process. Thanks for all you do especially during the challenging times. 

Annette A. 

on Birdeye

6 years ago

N/A 

Kimberly T. 

on Birdeye

6 years ago

Molly was very helpful with every aspect of the loan process. She was able to walk me through every part of the technical components and explained everything thoroughly. All my questions were always answered promptly and to my full understanding. 

Edward G. 

on Birdeye

6 years ago

Throughout our entire experience communication was open and quick. Whether it be a question we had or any timeline information, status of loan application and so on. We were never unsure or concerned with any part of our process. Every Pennymac employee was professional and very pleasant to work with. We would and have recommended Pennymac for any mortgage or refinance needs to all of our family and friends. We hope to stay lifelong clients. 

Christopher S. 

on Birdeye

6 years ago

The loan process was a great experience. Glenn and team did a great job with my refinance. 

TINA M. 

on Birdeye

6 years ago

Communication with penny mac and ANY employee is HORRILE. It took me 7 month to close on a refinance, due to penny mac and its employees dropping the ball. I would NOT recommend penny mac to anyone. I am very unhappy with penny mac services. Tina Roberts 

Michaellien G. 

on Birdeye

6 years ago

Emeldo was absolutely great (my loan processor). Specifically I give him 5 stars. The actual loan officer though was awful. I would give him one star or less if possible. He wouldn't call back until days later, would say one thing and do another, eventually when I asked questions he got hateful with me, and it ended up with an awful title company where you couldn't reach anyone.