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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Raveena made our refi experience great. She was professional, the communication was excellent and follow up outstanding. Thanks for a great experience.
It took about 4 times to get my closing documents accurate. You have a complete breakdown of communication on your end, and the process to get it all fixed took a very very long time. Additionally, some of the communication i got (secured e-mails) were a little aggressive.
Communication needs to be prompt and accurate. I provided everything within 24 hours, and if I couldn't, had multiple surgeries during process I let loan process know. I constantly had to badger loan officer, escalated case and Nancy Milla was great to work with. But she was given wrong paperwork for wire transfer. Had to cancel transfer from going to Citibank and setup a new transer to Synovus Bank. Ultimately, the VP - Mr. Vitaly had to get involved. I understand the volume of loans. Bad 👎
PennyMac was my previous lender. The process was smooth, took around 6 weeks. Customer Service is consistently superior. Natasha was very pleasant, professional and efficient.
Customer service on original refinance was awful. No communication and messed up my loan. John was great to work with.
I honestly think that my issues only had to due with shortfalls that were no ones fault. They were due to limitations based on the Corona Virus.
Very good loan rates, process from start to finish was faster than expected, and generally easier than expected as well. Their portal took some getting used to, and further into the process I learned that if I clicked on the highlighted words of the required documents, it would show me what documents I had submitted up to that point. They had the best loan rates and allowed a cash-out closing, where I received some of my equity back as cash. Overall, very happy with the process and results !!
None
Lack of communication from all angles plus plus loan officers no good made the situation worse then it should.. Nikita was more helpful i can say
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.