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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan process was a great experience. Glenn and team did a great job with my refinance.
My Loan Officer Max made sure the whole process went smoothly. He would update me every week. Any questions I had he answered them very quickly. It was a pleasure working with him.
It took about 4 times to get my closing documents accurate. You have a complete breakdown of communication on your end, and the process to get it all fixed took a very very long time. Additionally, some of the communication i got (secured e-mails) were a little aggressive.
Communication needs to be prompt and accurate. I provided everything within 24 hours, and if I couldn't, had multiple surgeries during process I let loan process know. I constantly had to badger loan officer, escalated case and Nancy Milla was great to work with. But she was given wrong paperwork for wire transfer. Had to cancel transfer from going to Citibank and setup a new transer to Synovus Bank. Ultimately, the VP - Mr. Vitaly had to get involved. I understand the volume of loans. Bad 👎
PennyMac was my previous lender. The process was smooth, took around 6 weeks. Customer Service is consistently superior. Natasha was very pleasant, professional and efficient.
Customer service on original refinance was awful. No communication and messed up my loan. John was great to work with.
The process from start to finish was very easy. Everyone we spoke to through this process was knowledgeable and courteous! Thank you PennyMac staff for exceeding our expectations!
Lack of communication from all angles plus plus loan officers no good made the situation worse then it should.. Nikita was more helpful i can say
Great experience!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.