PENNYMAC

MARIO S. 

on Birdeye

6 years ago

Felt like there should've been more communication between me and the closing officer. 

Heather R. 

on Birdeye

6 years ago

No feedback 

Sandy B. 

on Birdeye

6 years ago

The initial loan officer started the loan at the beginning of April, I closed on July 27th, simply because another loan processor had to pick up the loan, start over, rerun my credit and get all documentation a second time. After at least 10 straight days of emails, phone calls and then 2 straight days of being on the phone for over 4 hours each day, I was finally put in touch with Lauren, she pushed to get things done , but also ran into obstacles and was just left hanging with no resolution. 

Jeanette M. 

on Birdeye

6 years ago

Compared to my experience with NVR Mortgage, this experience was very unsatisfactory. Lack of communication made it very frustrating for me! 

Michael Finnan J. 

on Birdeye

6 years ago

We were happy with the process and Carmalita's service. 

JOSE Amaya V. 

on Birdeye

6 years ago

Smooth and easy process thanks to MR. Nicholas Guerrero for all the help. 

CELIA G. 

on Birdeye

6 years ago

The entire process was clear and concise. I was kept well-informed throughout. My claim agent, Nicole, was a pleasure to work with. 

Ranti F. 

on Birdeye

6 years ago

I had a first hand great experience from the onset of my interaction with the loan officer which creates lasting impression throughout the loan process/closings. 

Scott P. 

on Birdeye

6 years ago

Their number issue was communication. I was responsible for follow-up on my loan and its status; I spoke with many individauls that told me they were too busy to help me and most phone calls were never returned at all. The second issue would be that the data was inaccurate and not checked or verified before given to me. As an example my final Closing Disclosure paperwork changed 3 times due to errors I pointed out. I signed over two weeks ago and just a two days ago they sent me a 4th change.