This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There were several instances where the CTC number was changed drastically from what was originally quoted. Ultimately the number got changed back to what was originally quoted, however none of the documents, including closing documents reflected that number. I was not given any confirmation of my signing appointment time until 2 hours before the scheduled time. I understand that everything is busy right now but this is a huge problem and not how a reputable financial company should do business.
My wife and I got our questions answered in a timely manner during this process. Tony Torres, Ben Curcio and the team were always on top of their tasks. Even during weeks that there were no updates nor changes to our loan, Tony always called weekly to let us know that he was tracking and ensure we did not have further questions.
I had plenty of people to help me at every turn.
Better customer service. Taking time to actually answer questions beyond the minimum requirements.
It was very hard to reach anyone either by phone or by email. My emails were not answered on one occasion at all. I was told it was “missed” which then delayed our signing and funding.
The team made the process quick and painless
Raveena was an excellent representative that walked me through the process and kept me informed at all times. Richard was extremely helpful in the transition phase of applying. Pennymac is a fabulous mortgage bank.
Mr. Kyle was available for any questions and concerns I had or returned promptly with an answer,
Thank you for all your help.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.