PENNYMAC

MATTHEW H. 

on Birdeye

6 years ago

Great, easy process! 

JEVAN L. 

on Birdeye

6 years ago

I totally understand the large volume of loans that are being processed by all refi companies. The major issues I faced were determining the final cost to close numbers. There were three sums floating around during our process and I found it very hard to determine which was final. I did not receive the exact number until the morning of closing so it made it difficult to obtain a cashiers check prior to closing. All other aspects of the refi process were adequate. Thank you. 

Richard T. 

on Birdeye

6 years ago

Working with Molly Christmas, and the rest of the Penny Mac Team was a great experience. thank you all so much for the wonderful work you are all providing during these trying times. Thank You. Richard Trevino. 

JANET S. 

on Birdeye

6 years ago

Your appraiser, title co and underwriting show a lender paying to obtain a desired result. I provided specific direction on my application and title due to a government run safe home program I am for domestic abuse all was ignore Louis was the only person who was responsive and listened to the issues that had been created by the other groups within the organization. As a finance professional who has purchased several homes, I know the process and I survived domestic abuse. I expected more! 

BENJAMIN Ortega M. 

on Birdeye

6 years ago

My wife and I got our questions answered in a timely manner during this process. Tony Torres, Ben Curcio and the team were always on top of their tasks. Even during weeks that there were no updates nor changes to our loan, Tony always called weekly to let us know that he was tracking and ensure we did not have further questions. 

JONATHAN M. 

on Birdeye

6 years ago

Lauren was incredibly helpful and patient when explaining every step to me. I had lots of questions and she always took the time to be thorough in helping. 

Amy S. 

on Birdeye

6 years ago

The first guy I worked with Ben was very informative on the process and my expectations but then my account was turned over to Maxwell. At that point I had no idea what was going on. I also received probably 10+ pay off demand notices in the mail. I didn’t know whether to pay my mortgage or not. I ended up just continuing paying my regular payment during the process. The money due at closing was also not explained. I first thought I would providing the check to the notary that came to my house. 

Jacob F. 

on Birdeye

6 years ago

I had plenty of people to help me at every turn. 

Lina Chauhan - K. 

on Birdeye

6 years ago

Everything was clearly communicated and expedited from start to finish. All of our questions were answered in a timely fashion and there was complete transparency throughout, from start to close. Very happy with this transaction!