PENNYMAC

RHONDA F. 

on Birdeye

6 years ago

My experience with PennyMac was excellent. All communication was very professional. I didn't have to duplicate provided documents, there were updates given as the loan process progressed, & all questions were answered promptly. 

Hussen A. 

on Birdeye

6 years ago

Adrianna has a great customers service skills. She deserved a raise and 10 stars. Hussen A 

Peggy H. 

on Birdeye

6 years ago

Communication ,communication ,communication - phone never returned and emails never answered And information constantly changing with no explanation. It worried me daily I had no information to assure me where the loan was progressing or not. I had to keep on them daily. Glenn Manulus was the only one who I could reach And seemed to be looking out for my loan process. Before him no contact al all for weeks. And the fact that it took till July 30 to fund my loan which made me feel so stressed . 

Kami C. 

on Birdeye

6 years ago

It was very hard to reach anyone either by phone or by email. My emails were not answered on one occasion at all. I was told it was “missed” which then delayed our signing and funding. 

Wesley H. 

on Birdeye

6 years ago

Only hi 

Gary S. 

on Birdeye

6 years ago

They made it easy for us to refi and matched another offer we had. Will definitely use them again. 

CECILIA A. 

on Birdeye

6 years ago

Mr. Kyle was available for any questions and concerns I had or returned promptly with an answer, 

KENNETH S. 

on Birdeye

6 years ago

Only issue was that the loan didn't close as quickly as I was originally told, by about 2 weeks. I had to push to get it thru Final approval stage which it looked to be in that stage for 3 to 4 weeks. Everything Lauren did was fantastic, it was not her fault at all, I really appreciated her efforts and I want to thank her for her communication and her help! 

Andres Verdin B. 

on Birdeye

6 years ago

Thank you for all your help.