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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ok for this process is Ok. After receiving several email about the refinance offer, I had to call into your system and site on hold for almost and hour just to get the info i needed to start the process. Once the process started it would take three phone calls to get someone on the phone, i was told i would get an chance to review the refinance options once my appraisal came back i did not hear anything until they called to complete the closing.
easy street process.
Not timely follow up ..not timely responses to email
Acknowledge of documents so I did have to call or upload multiple times. Final loan amount being accurate Communication of timelines for signing Understand maximum cashback amounts Overall communications with Kami Returning of phone calls Method to directly reach our PennyMac rep. Jeff was Great!! Chakeeta was very professional and helpful working out significant issues by her staff.
The fact that I could close remotely and pick my own location was very convenient. Thank you!
Satisfied!
Working with Max was great, he kept me informed about my refinance loan on a weekly basis and some things I wasn't sure of he explained in detail so that i could understand. 5 star
Overall, I had a great experience. Everardo assisted me in getting my rates set in place and Molly assisted and updated me throughout the loan process. I was updated weekly on the progress by Molly and she was very easy to get in touch with by phone if I had questions. The loan process took slightly longer than I had anticipated due to the high volume of loans at the moment, but Molly consistently was on the ball, communicative, and I never felt forgotten or neglected.
Michael Felton did a great job! Very personable and easy to talk to. Made process go smoothly!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,880 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.