This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ok for this process is Ok. After receiving several email about the refinance offer, I had to call into your system and site on hold for almost and hour just to get the info i needed to start the process. Once the process started it would take three phone calls to get someone on the phone, i was told i would get an chance to review the refinance options once my appraisal came back i did not hear anything until they called to complete the closing.
Good
easy street process.
Not timely follow up ..not timely responses to email
Issues with the lack of meaningful communication, often which was only received after inquiring multiple times. Process time took longer than anticipated.
The entire process took far, far too long for a simple re-finance program.
THis is my second refinance with pennypac and my first time I had a better experience. This second time there was very limited communication, I was the one that was constantly following up and asking what the status was. Once I checked in, then everyone would answer my questions, but I was the one who was doing the follow up which at times was frustrating. I ended up having issues in the end with the notary for signage that completely didn't show up 2 times, which was an inconvenience
Jason did a great job for us!
Molly Christmas was extremely nice and very helpful. She was able to get what was needed when asked. I do understand that it is an extremely busy time and only wish that more communication would have gone out via email to keep me updated or the hold up of the process. I was suppose to close last month but missed the deadline. I almost missed a deadline this month because my loan was sitting until I kept calling to find out what happened.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.