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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Ok for this process is Ok. After receiving several email about the refinance offer, I had to call into your system and site on hold for almost and hour just to get the info i needed to start the process. Once the process started it would take three phone calls to get someone on the phone, i was told i would get an chance to review the refinance options once my appraisal came back i did not hear anything until they called to complete the closing.
easy street process.
Not timely follow up ..not timely responses to email
Acknowledge of documents so I did have to call or upload multiple times. Final loan amount being accurate Communication of timelines for signing Understand maximum cashback amounts Overall communications with Kami Returning of phone calls Method to directly reach our PennyMac rep. Jeff was Great!! Chakeeta was very professional and helpful working out significant issues by her staff.
Emeldo was always easily reachable and worked to help me when I needed it.
I had to call in on multiple occasions for updates. I could never get ahold of eric, i ended up talking with his supervisor, and his supervisors supervisor. At one point I was told to hold on making my regular pmt because of Penny Mac delays and that i would close on the 10th. Closing was done 14 days later. I had to call in to find out documents submitted to the portal were not attached to the file continually delaying underwriting. Poor service, poor communication.
We were able refinance from 5.25% down to 3%, resulting in significant monthly savings and a brief break even on closing costs. The process was expedient and convenient.
Great working with Penny a Mac, especially Ms. Brittingham—professional, timely and knowledgeable. Seamless experience for me.
It was a very smooth process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.