PENNYMAC

Britnie C. 

on Birdeye

6 years ago

There were several instances where the CTC number was changed drastically from what was originally quoted. Ultimately the number got changed back to what was originally quoted, however none of the documents, including closing documents reflected that number. I was not given any confirmation of my signing appointment time until 2 hours before the scheduled time. I understand that everything is busy right now but this is a huge problem and not how a reputable financial company should do business. 

BALA K. 

on Birdeye

6 years ago

Great rates and great communication. Had great experience overall. Would definitely recommend to anyone. Since Pennymac is direct lender they have more flexibility in terms of loan duration and rates. Pennymac beats any estimate from anyone until closing even after locking the rate which is great. 

THOMAS Poplawski I. 

on Birdeye

6 years ago

Great experience. 

RHONDA F. 

on Birdeye

6 years ago

My experience with PennyMac was excellent. All communication was very professional. I didn't have to duplicate provided documents, there were updates given as the loan process progressed, & all questions were answered promptly. 

JONATHAN M. 

on Birdeye

6 years ago

Lauren was incredibly helpful and patient when explaining every step to me. I had lots of questions and she always took the time to be thorough in helping. 

Hussen A. 

on Birdeye

6 years ago

Adrianna has a great customers service skills. She deserved a raise and 10 stars. Hussen A 

Peggy H. 

on Birdeye

6 years ago

Communication ,communication ,communication - phone never returned and emails never answered And information constantly changing with no explanation. It worried me daily I had no information to assure me where the loan was progressing or not. I had to keep on them daily. Glenn Manulus was the only one who I could reach And seemed to be looking out for my loan process. Before him no contact al all for weeks. And the fact that it took till July 30 to fund my loan which made me feel so stressed . 

GLYNN R. 

on Birdeye

6 years ago

The entire process went very smooth until closing. I was given a date and time to close. That time came and went with no contact. It took three days to find out what happened. There was apparent a document flaw. It was corrected and the closing went very smooth. Just a little worried for those days. I'm old and maybe worry too much. 

BRIAN J. 

on Birdeye

6 years ago

Ok for this process is Ok. After receiving several email about the refinance offer, I had to call into your system and site on hold for almost and hour just to get the info i needed to start the process. Once the process started it would take three phone calls to get someone on the phone, i was told i would get an chance to review the refinance options once my appraisal came back i did not hear anything until they called to complete the closing.