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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loan pricing and documents review was smooth and professional. However the closing was not handled efficiently. On the day of closing Kami Weber answered my call 5 times placed me on speaker and continued on a different conversation, while I kept trying to get her attention. Last time she did that she even said to herself that I could wait and I placed my call on hold. Quite unprofessional. However I’m considering the work done to bring the loan to a close. Therefore giving a just ok rating.
Everyone was very helpful and friendly.
From start to close the whole process was made very easy and everyone I worked with was pleasant and helpful.
Penny Mac has been so easy to work with! Starting with Gary and moving to Icenia! Thank you!
Very smooth refinance
Our loan manager, Glenn, was very nice! Unfortunately, it took 4 months to complete our refinance due to COVID, house construction, and family emergencies on the loan processor's part. I was most frustrated by the miscommunication between the third party Boston organization used by PennyMac to work out the appraisal and scheduling the notary- not sure what happened there. I was disappointed that the whole process took this long, but I am very grateful that it is over now! Thankyou.
When there's multiple people involved in the process or someone takes over an application/account they should know the history of the case.
Experience was good
Penny Mac and all of their representatives were great!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.