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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Loan pricing and documents review was smooth and professional. However the closing was not handled efficiently. On the day of closing Kami Weber answered my call 5 times placed me on speaker and continued on a different conversation, while I kept trying to get her attention. Last time she did that she even said to herself that I could wait and I placed my call on hold. Quite unprofessional. However I’m considering the work done to bring the loan to a close. Therefore giving a just ok rating.
From start to close the whole process was made very easy and everyone I worked with was pleasant and helpful.
Very smooth refinance
Inasmuch as we were given the impression that we'd have a "team" working with us, we soon felt otherwise. It is however recognized that the Coronavirus epidemic which necessitated many to work singularly at home, heavily impeded that benefit. Communication was carried out largely through email although the message that "we will be reaching out to you this week" was often never realized and questions posed in emails sent were often either delayed or just not addressed.
Our loan manager, Glenn, was very nice! Unfortunately, it took 4 months to complete our refinance due to COVID, house construction, and family emergencies on the loan processor's part. I was most frustrated by the miscommunication between the third party Boston organization used by PennyMac to work out the appraisal and scheduling the notary- not sure what happened there. I was disappointed that the whole process took this long, but I am very grateful that it is over now! Thankyou.
Clinton was very polite and handled business very professionally. He was courteous and very well mannered. My issue throughout the whole process was that nobody replied to any of my emails asking questions during the refi process nor after complete, not ONCE! I emailed several times following up and asking questions and not one response, ever. Also did not receive one confirmation for anything that I submitted. Very poor service overall for the fees I was charged. Not satisfied.
Clinton and the loan officer did a great job during these bad times with Covid 19. I am very happy with these 2 guys.
Special Thanks to our officer Lana Thomas !!! She did a great Job !!! Will recommend u Bank to all our friends
The overall Refinance process went very well from beginning to end. I was very satisfied
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.