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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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W
When I call the day before closing to find out the amount I need to bring to closing and was given an incorrect amount. My reason for refinancing was because my property taxes were increasing. I was told ny Michael Agular that my payments would go down because of the lower interest rate, but my payments increased in spite of the rate decrease. Receiving incorrect information throughout the process caused a delay in the closing of the loan.
I started the process on March 30th i do believe o was told closing by April 14th or 15th. Then it went to April 30th. April 30th came still not closed. Im say maybe service would've been better if covid-19 wasn't here. I finally signed papers on May 21st. I probably could've received a lower rate if I waited longer. Thank you for your help!
Great experience
Great job!
Better commu location. It took a long time to get responses back. When I first applied, the loan officer didn't respond that he couldn't offer the original rate we discussed. I felt ignored. That was the experience through much of the process. I'm sure the pandemic slowed things up. But, that meant the internal connections between departments should have been better. When you call in, one hand doesnt k ow what the other is doing. They didnt appear to.work for the same company.
satisfied customer
n/a
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.