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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better communication from the MLO, specially at the beginning of the transaction. Uploading documents was not as streamline as it could have been. I have to upload documents multiple times and there was no way to view which documents were already uploaded. Toward the end of the transaction things went smoothly.
Had a good experience, got a great rate and the communication was smooth with the Mac team . My questions were answered and a problem I had was resolved promptly and the loan closed in timely manner.
I just want to thank everyone for being so helpful! From the beginning, working with Charles Shepard was a great experience. All the questions I had for him were answered right away and were on point. Tahirah Kelley was awesome to work with! Tahirah was very informative during the process, stayed on top of things, and superior with following up with any questions. Charles and Tahirah are true professionals! Thank you!!
From the time I made the first phone call to PennyMac to inquire about re-financing until the last communication that my loan was approved, the process was uncomplicated and seamless. I appreciate the work of Roberto Arias and Erica Sanchez to make this loan process go smoothly with no stress. As we communicated through this process, I always understood what was expected of me and they always explained everything to me in a matter that was easy to understand. Thank you PennyMac !
The whole team was very supportive and answered all of my questions with a great attitude
All around a seamless process.
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More communication on timelines. More communication on the docs to be signed at closing. Other lenders have sent all docs in advanced and offered to walk through them. PennyMac did send the closing disclosure but we’re very hands off.
The total monthly pmt amount on the document I e-signed was ~$100 less than the actual total monthly pmt on the hard copy of the loan paperwork I physically signed a week later. Prior to e-signing, I reached out to Antonio to clarify. He addressed my questions and said yes, everything was correct, even after I pointed out what I believed to be an obvious typo that could have explained the descrepancy. I wasn't notified that these numbers were incorrect until I saw different figures at closing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.