This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent experience throughout.
Business response:
Thank you for your wonderful feedback! We are delighted to hear you had an excellent experience with us.
Everyone was so helpful to work with
Business response:
Thank you for your kind words! We're delighted you found everyone so helpful to work with. At Pennymac, providing excellent service is our priority, and your feedback motivates our team. We appreciate you taking the time to share your experience with us.
We recently closed on our new home with PennyMac using a VA loan. First, I want to recognize Eric and Sandra for their professionalism, responsiveness, and willingness to help throughout the process. They were reassuring, courteous, and worked hard to get our loan to closing. That said, there were several challenges that made the experience more stressful than we anticipated. We were asked multiple times for documents and explanations that had already been submitted, and some requests came late in the process when they could... read more
Business response:
Thank you for your feedback and for choosing PennyMac for your VA loan. We're delighted Eric and Sandra provided excellent support, and we'll share your kind words with them. We understand your frustration with documentation and fees and are committed to improving our process transparency. Please text us at (805) 716-6348 for any further assistance.
Extremely professional, courteous, and helpful. All my concern were answered and handled in a timely manner.
Business response:
Thank you for your kind words about our professionalism and timely assistance. We're delighted to have addressed your concerns so efficiently. If you ever have questions or need further help, please text us at (805) 716-6348. We appreciate your trust in Pennymac!
Abby did a great job assisting me & responded quickly to any questions I had. I was a little frustrated in that the amount I was initially told we would receive changed a couple of times. The overall experience was good.
Business response:
Thank you for sharing your feedback. We apologize for any frustration regarding the changing amounts. We're glad Abby provided excellent assistance and will share your appreciation with her. If you have any questions or need further help, please text us anytime at (805) 716-6348. We appreciate your experience with Pennymac!
It was a good experience
Business response:
Thank you for sharing your positive experience with Pennymac! We're delighted to know you had a good experience. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348. We appreciate your feedback and look forward to serving you again.
Everyone on my loan team was a pleasure to work with.
Business response:
Thank you for your wonderful feedback! We're delighted to hear your loan team made your experience with Pennymac a pleasure. We'll be sure to share your kind words with them. If you ever have questions or need further assistance, please feel free to text us at (805) 716-6348.
everyone professional and helpful
Business response:
Thank you for your wonderful feedback! We're glad you found everyone professional and helpful. We'll be sure to share your appreciation with our team. If you ever have questions or need further assistance, please text us at (805) 716-6348. We appreciate your trust in Pennymac!
Barry was always reaching out and easy to get in touch with. He was very kind and professional. Thanks Barry!
Business response:
Thank you for your kind words about Barry’s communication and professionalism! We’ll be sure to share your appreciation with him. If you ever need further assistance, please call (844) 917-3669, email barry.morrow@pnmac.com, or text us at (805) 716-6348. We’re always here to help at Pennymac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,389 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.