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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am very satisfied with the service provided by everyone involved with the refinancement of my loan. It all flowed seamlessly and I knew every step of the way what the status of my progress was. My loan closed on our target date and my escrow officer was very knowledgeable and efficient.
Business response:
Thank you for the positive review, Maria! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Sandra Bianvidez was a great loan officer. She kept me informed at every stage of the application. I was very impressed with her professionalism and customer service.
Business response:
Hi Francis - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Rosario was patience, kind and supportive and I appreciated that.
Business response:
Hi Gladys - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
None at this time. Thank you.
Business response:
Thank you for the positive review, Liza! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
you all have been amazing! thank you!
Business response:
Hi Joshua - Your feedback is greatly appreciated. Thank you for the review.
I was very satisfied with the entire process including the closing.
Business response:
Hi Maria - Your feedback is greatly appreciated. Thank you for the review.
Repeat customer! PennyMac has always provided outstanding service! Thomas went above and beyond responding to my needs outside of normal business hours!
Business response:
Thank you for taking the time to share your experience with us, Clifford. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Megan and Tyra were great throughout the entire homebuying process. They were fast and very efficient in answering question and making the process go as smooth as possible. I’m very thankful to have been assigned to them. Thanks again! My only critique is the home story rewards program. I elected to enroll in the program, and feel as though getting ahold of anyone through the program had been difficult. If the process could be streamlined and more easily accessible, that would be great for any future customers.
Business response:
Hi Kristie - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I have been very displeased with the services of PennyMac. My loan was sold to PennyMac by a local bank who stated they were not in the loan selling business. After a few years, my wife and I got a divorce, and I was awarded the house in the settlement. I tried to get my ex-wife's name off the loan, but PennyMac refused, despite the fact that I was awarded the house in the settlement. Now because I have almost paid off this loan, PennyMac is bombarding me with refinance offers and other loan opportunities. I would never cons... read more
Business response:
We appreciate your review, Brian. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,933 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.