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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Rosario was very efficient and concise. Telling me exactly what I needed to know without any fluff and she was able to work diligently to get us to closing on the desired day even though it looked like we may have had to push it back. Big shout to her for her professionalism!
Business response:
Thank you for taking the time to share your experience with us, Adam. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
We have had our mortgage with Pennymac since approximately spring 2024. My husband was placed on active duty orders in February 2026 after only serving in reserve status. We contacted Pennymac regarding protections available under the Servicemembers Civil Relief Act (SCRA), and our experience has been extremely disappointing. Despite providing documentation of his active duty status, we were informed that we do not qualify for SCRA protections. This has created significant stress during an already difficult transition for ou... read more
Business response:
Hi Sarah - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
The experience was smooth and easy thank you
Business response:
Hi Anthony - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great experience
Business response:
Thank you for the positive review, Alvin! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I love how the team assembled to help me, communicated with me and how they cared about making things smooth. I also love how Pennymac kept my loan, instead of it being handled by a different company. The team made it easy to open my eyes to my benefits as a Veteran, making it a smooth change for my family and I.
Business response:
Hi Aaron - Your feedback is greatly appreciated. Thank you for the review.
Barry Morrow did an amazing job communicating and making my loan process incredibly smooth. I've been a very happy Pennymac customer for years, and my experience with Barry and the whole team reinforced why you guys are the best at what you do. Thank you all for making my loan process so pleasant and easy.
Business response:
Hi David - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
I switched homeowners insurance providers and promptly uploaded my new insurance documentation through PennyMac's portal. Unfortunately, the insurance company had listed an incorrect property address on the policy. Rather than notifying me of the issue through the portal or otherwise making me aware that there was a problem with my submission, PennyMac did not update my account and provided no indication that corrective action was needed. Assuming an additional document might be required, I uploaded more information a few da... read more
Business response:
Hi Jason - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Thank you so very much. My team was awesome!!!
Business response:
Thank you for taking the time to share your experience with us, Bonnesia. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Third loan with PennyMac and every one of them has been smooth.
Business response:
Thank you for taking the time to share your experience with us, Jeffrey. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,353 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.