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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From start to finish my entire PennyMac team was phenomenal, professional, on point, on time,
Business response:
Thank you for sharing your experience with our Pennymac team. We’re thrilled to hear about the outstanding Pennymac team performance and will be sure to share your kind words with everyone involved. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Dear PennyMac Customer Relations Team, My name is Maryo Metry, and I am writing to formally escalate an issue regarding my loan. I have made several attempts to get assistance and speak with a supervisor regarding my loan, but unfortunately, I have not received the help or response I need. I feel that my concerns have been ignored, and I am very disappointed with the level of service I have received. At this point, I would like to speak directly with a supervisor or someone at a higher level who has the authority to review m... read more
Business response:
Maryo, your feedback about your loan and service experience is taken seriously. We recognize the importance of having your concerns addressed by the right person. Please know your request for higher-level assistance is noted. For any questions or further assistance, you can text us directly at (805) 716-6348.
This was a very organized process. Norma and April were very professional and patient.
Business response:
We're thrilled to hear about your positive experience and will be sure to share your kind words with Norma and April. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Barry was very patient and thorough during the process. Unfortunately, towards the end we hit a road block in the closing process due to the delay of appraisal. Barry always answered my calls when able if he couldn’t answer, he would text me. There was times he could understand my stress and he would always helped the best he could. He even assured me that he had his team and management working on it. Then shortly later his manager reached out to me. He truly cared about getting my loan to closing. At the end of it I felt li... read more
Business response:
We appreciate your patience during the closing process and are glad Barry and his manager supported you throughout. Your kind words about their dedication and the customer relationship mean a lot. We'll be sure to share your appreciation with them. For any questions or further assistance, please text us at (805) 716-6348.
Tyra was a dream to work with. She was very helpful and kind.
Business response:
Thank you for sharing your experience with our team. We’re delighted to hear about your positive staff interaction, and we’ll be sure to share your kind words with Tyra. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
The closing location and notary experience was the least convenient thing about closing. We asked to be closer to downtown/uptown and they put us north of 635 which wasn't convenient.
Business response:
Thank you for sharing your thoughts about the closing process. We recognize that convenience is important and appreciate your feedback regarding the location and notary experience. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Sheila and Sandra were great to work from from application questions to keeping the loan processing and closing on track they did a wonderful job.
Business response:
Thank you for your wonderful feedback! We're delighted Sheila and Sandra made your loan process smooth and efficient. We'll be sure to share your kind words with them. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
The entire process was so easy. Everyone involved was very easy to work with. They kept us advised of each step. I highly recommend Penny Mac!
Business response:
Thank you for sharing your experience! We're delighted the process was smooth and our team kept you informed throughout. Your feedback about our communication means a lot. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Very professional!
Business response:
Thank you for recognizing our professionalism! We’re delighted to know you had a great experience with Pennymac. If you have any questions or need further assistance, please feel free to text us at (805) 716-6348.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,572 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.