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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Sandra is the best! She was always looking out for our best interest, she made the process extremely easy! Please give her a raise!!!! Thank you Sandra
Business response:
Hi Alice - Your feedback is greatly appreciated. Thank you for the review.
Jimmy Kim did an exceptional job by lowering my interest rate down to 5.00%. Rocket Mortgage offered 4.99%. Management seemed to intervene, and points were added that he had no control over. As soon as my credit was run by PennyMac I received over 50 calls from competing companies. If not for Jimmy's initial dealing IU would have chosen Rocket Mortgage due to their lower administrative costs. Sandra Benavidez came along and ensured the deal closed promptly.
Business response:
Hi Ronald - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
The best I’ve ever worked with
Business response:
Hi Mark - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Norma was very helpful to answer any questions that I had regarding my loan.
Business response:
Hi Victor - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Shannon, Hilda, and the rest of your team, thank you so much for all your help in making this transaction a success. From the start to finish, we had our questions answered and the constant communication between everyone made the entire process run smoothly.
Business response:
Hi James - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
These comments apply to PennyMac as a service provider as a whole. I had a great experience with my loan officer and the loan success team, I had some frustrating experiences with the amount of documentation requests I received. They would often come a day or two apart and I felt like the process was just dragging out because there would be a new request every few days in addition to the bulk of requests that came up front. Some of the requests could include more specific information in terms of what they want as supporting ... read more
Business response:
Thank you for taking the time to share your experience with us, Michael. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Amazing service from start to finish
Business response:
Hi Samuel - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Hilda & Rick were professional, friendly and helpful at every step. They were always available for questions and returned voicemails very promptly. Excellent job.
Business response:
Thank you for the positive review, James! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Nancy listened to all of our concerns & she advocated for us to receive the highest amount of equity on our home.
Business response:
Thank you for the positive review, Richard! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,665 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.